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Local Reviews
for Brookville, OH

Authorized Service Rated 4.6 out of 5 stars based on 9 customer reviews

Map of Brookville, OH

knowledgeable, ontime, friendly, would use your service again




Review of Authorized Service

not sure about having the labor charging, or it not being included in the primary service charge


Map of Brookville, OH

Dorine




Review of Authorized Service

He came in accessed the problem. Got parts from truck. Fix in about an hour. And no mess


Map of Brookville, OH

Disappointed




Review of Authorized Service

My 16 year old refrigerator was repaired for $262. It didn't work after a few days. I called to have Shaun return and said it was working part of the time and not working part of the time. He came out when it was working and said he couldn't diagnose the problem when it was working. He said to call back when it wasn't working and he would return. I did, but he didn't return. He asked me a couple of questions and said he would have to figure the costs on what he thought it was. He said it would be $172. I was very disappointed he did not return and look at the refrigerator. I called Chris, his boss, and shared my frustration. He said he would talk with Shaun. If I call in the future, I will request that Shaun not return to my home. I have typically had great experiences in the past with other techs.


Response from Authorized Service:

Judy, I apologize you did not have 100% positive experience with one of our technicians. Please know the situation of giving someone your word and then not following through is unacceptable here at Authorized Service. I am committed to improving the quality of all our customer experiences and appreciate you taking the time to give me feedback regarding your experience. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Marlise McCallister


Map of Brookville, OH

Happy Customer




Review of Authorized Service

Shaun did a great job!


Map of Brookville, OH

Great service




Review of Authorized Service

Our repair guy was great! He was quick and told me everything that was going on. He offered to take a look at other appliances as well. Our appliances are fairly new and I had no idea how to program them. He showed me everything I needed to know.


Map of Brookville, OH

Great service




Review of Authorized Service


Map of Brookville, OH

Chris




Review of Authorized Service

Quick and knowledgeable in diagnosing the problem


Map of Brookville, OH

Rick




Review of Authorized Service

Excellent


Map of Brookville, OH

job well done




Review of Authorized Service


Shaun S.

Shaun S.

REFRIGERATOR FRIGIDAIRE LFSS2312TP2 "removed and replaced imk on unit, ran and checked out, unit checks ok"

Near N County Line Rd, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR BO SAMSUNG RF28HMEDBBC/AA "Unit needs repaired per IMk bulletin and took pictures as I went called for autho Sherry-approved; used 1 DA82-02367A (Y CLIP), 1 DA97-14474C (ICE TRAY), and 1 DA97-15217B (ICE MAKER) from stock"

Near Air Hill Rd, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FGHD2368TF1 Fill tube froze up replace tube and checks ok please send cust a receipt ; used 1 241920103 ([Alt for

Near Edgebrook Ave, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LFSS2312TP2 Upon arrival found ice maker stripper clip broken causing ice cubes to hang up and bind. Removed clip and cycled ice maker to test. Ice maker cycles fine but cubes will jam up. Unit needs ice maker. ; ordrng 1 241642534 (ICE MAKER)

Near N County Line Rd, Brookville, OH 45309
Shawn H.

Shawn H.

RANGE KITCHEN AID KECD807XSS01 Upon arrival found inner and outer of lf burner inop. Removed top and have voltage to switch but not from switch. Unit needs switch. Replaced and ran to test. All ok.

Near Baltimore Phillipsburg Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RFG297AARS/XAA Installed ice maker and cycled to test.

Near Air Hill Rd, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF23M8090SG/AA Calling Samsung techline-Jessica-put into diagnostics and compressor was running techline said compressor is ok not good on GFI circuits

Near Charlie Ct, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RFG297AARS/XAA Went to install ice maker that listing calls for and it is not the correct number. Need to come back with correct ice maker form stock. Please reschedule for Thursday 19th. ; used 1 DA97-07365G (ICE MAKER) from stock

Near Air Hill Rd, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER KENMORE 110.2235251 "F0E5 off balance load detected code present. Ran unit in diagnostics to test and found unit noisy in spin. Removed agitator and found drive hub stripped causing tub not to spin and go off balance. Drive hub stripped because gear case has a large amount of endplay. Drive shaft dropped down and wore the splines out. Unit needs gearcase, and drive hub. Unit is 3 years old in basement.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase)"

Near Little Richmond Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER - ELECTRIC LG DLEX4370W "Installed new PCB and ran unit to test with load of damp towels. Ran on normal setting, normal dry level, and medium heat setting. Customer has new shorter vent. Ran for over 25 minutes with no issues."

Near Diamond Mill Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF23M8090SG/AA Upon arrival customer stated unit will power up and stay on for 10 to 15 minutes then kick off. Has tried multiple outlets and problem still occurs. Put unit into diagnostics and as soon a as the compressor ones on the gfci trips. Reset and retested same results. Unit needs compressor and drier. Ok to move to A15 per CC. 3 job count. Samsung ticket # 4151851731 ; ordrng 1 11111111DRIER (11111111DRIER) and 1 111111COMPRESOR (111111COMPRESOR)

Near Charlie Ct, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RFG297AARS/XAA Upon arrival customer stated that leak comes from ice door chute. Inspected and found no signs of leakage around seal. Removed ice maker and found signs of leaks at back of mold. Ice maker is leaking causing water to drip. Unit needs ice maker assembly. ; ordrng 1 DA97-05422A (IMK)

Near Air Hill Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER HOTPOINT DLB1550BELWH Removed drum to install heater. Found loose connection at insulator. Repaired connections and elements is good and within spec. No longer shorted open. Ran unit to test. Still no heat. Have proper voltage to the unit but timer isn’t sending full voltage to heater. Unit needs timer. It is NLA. Please mail out refund for change spoke with Anne.

Near Oslo Ct, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER HOTPOINT DLB1550BELWH "Upon arrival found unit would run but no heat. Timer is sending voltage to heater, thermostats, are good, high limit is good, heater is shorted open. Unit needs heater. Unit is 30 years old.; ordrng 1 WE11X60D (ELEMENT )"

Near Oslo Ct, Brookville, OH 45309
Shawn H.

Shawn H.

FREEZER FRIGIDAIRE FFFH20F2QWC Upon arrival found unit plugged in but not running. Checked voltage to cold control and it is 122. No voltage out of control. Replaced from stock and ran test. All ok. Advised customer temps would be within normal in 24 hours. ; used 1 5304513033 (THERMOSTAT) from stock

Near Brookville Phillipsburg Rd, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER LG WM2301HR Upon arrival found unit with water in tub. Vacuumed out water and forced unit into drain. Pump is getting voltage but impeller isn’t moving. Replaced pump and ran to test. All ok. Unit drains out fine now. Advised customer on maintenance and care. ; used 1 4681EA2001T (DRAIN PUMP) from stock

Near Brooke Woode Dr, Brookville, OH 45309
Shaun S.

Shaun S.

WASHER SPEED QUEEN TE7000WN "Removed and replaced cover and ring on unit, ran and checked out, unit checks upon techs departure"

Near Wengerlawn Rd, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FFTR2021TS2 Installed new EVAP fan and checks ok

Near Westbrook Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER - ELECTRIC LG DLEX4370W Spoke with customer and they have been running unit on a short flex line out the adjacent window and D80 code is still present. Machine has good air flow. Unit needs main control. ; ordrng 1 EBR83258901 (PCB)

Near Diamond Mill Rd, Brookville, OH 45309
Shaun S.

Shaun S.

WASHER FRIGIDAIRE LTF6700FS "Upon arrival found that unit needs new console panel and main board, along with new drain pump installed ; ordrng 1 134593300 (panel) and 1 134855506 (control board,pc) and 1 137221600 (pump)"

Near Terrace Park Blvd, Brookville, OH 45309
Shaun S.

Shaun S.

WASHER SPEED QUEEN TE7000WN Upon arrival found that unit is in need of new tub cover and balance ring; ordrng 1 203968 (COVER) and 1 39837 (RING)

Near Wengerlawn Rd, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FFTR2021TS2 EVAP fan is locked up; ordrng 1 242077705 (EVAP FAN)

Near Westbrook Rd, Brookville, OH 45309
Steve M.

Steve M.

DRYER - ELECTRIC LG DLEX4370W Unit is operating ok at this time. Lint screen is plugged.

Near Diamond Mill Rd, Brookville, OH 45309
Steve M.

Steve M.

DISHWASHER FRIGIDAIRE FFID2426TD2A "Installed new touchpad assembly, unit is starting up and washing properly"

Near Hunters Run Dr, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FFHS2322MBKA Damper not open up installed new damper; used 1 242303001 (DAMPER) from stock

Near Seybold Rd, Brookville, OH 45309
Shawn H.

Shawn H.

OVEN JENN-AIR JES9800AAB Installed new top. All burners line up and all functions work as they should.

Near Pleasant Plain Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR KENMORE 795.7205311 Installed all provided parts and ran to test. All ok.

Near Upper Lewisburg Salem Rd, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Unit needs repaired per IMk bulletin -Pam-autho per Pam and took pictures as I went; used 1 DA82-02367A (Y CLIP), 1 DA97-14474C (ICE TRAY), and 1 DA97-15217B (ICE MAKER) from stock"

Near Rose Tree Ln, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FFHT1425VW Adjusted the doors but covers were damaged from delivery and cust trying to get unit exchange damaged from delivery mail customer a receipt

Near Shoreline Dr, Brookville, OH 45309
Shawn H.

Shawn H.

DISHWASHER FRIGIDAIRE FFID2426TD2A "Upon arrival found machine with power but won’t start. When pushing start key at times it shuts down. Removed door skin to inspect control. No loose connections found, no signs of damage either. Start button is shorted out causing no start. Unit needs switch assembly. ; ordrng 1 5304518467 (SWITCH)"

Near Hunters Run Dr, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER SPEED QUEEN AWNE9RSN115TW01 Noise is coming from the lid hinge rubbing the hold down clip. Lubed clip to quiet down. Customer states that unit has left black spots on pillow cases and sheets several times. Could not find anything in tub that could cause this. Customer unsure if it’s the dryer or washer causing spots. Advised customer to wash a load of pillow cases then inspect to determine if it’s the washer. Top of unit has blemishes in finish. Have photos of top and spots on clothes. Calling speed queen for info.

Near Golden Meadow Ave, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR KENMORE 795.7205311 Checked unit and found one ice maker binding up on itself preventing it from cycling. Removed auger motor assembly with ice maker to inspect. Ice maker is binding up on mounting plate. Unit needs auger motor assembly with ice maker. Water valve for dispenser is slow. Customer has changed filter and purged. Water supply pressure to machine is good. Valve isn’t fully opening. Unit needs water valve. ; rqstng P&A on 1 AJU72992603 (WATER VALVE) and 1 EAU60783827 (AUGER ASSY )

Near Upper Lewisburg Salem Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER - ELECTRIC LG DLEX4370W Installed new thermistor and ran to test. Unit heats fine and doesn’t show air flow error.

Near Diamond Mill Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR FRIGIDAIRE FPBC2277RFJ "Upon arrival removed and replaced filter on unit, also steamed out fill tube line, ran and tested unit with customer present, showed customer imk was filling with water, unit checks ok upon techs departure"

Near Diamond Mill Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER - ELECTRIC LG DLEX4370W Customer stated that vent has been cleaned by Stanley Steamer and unit still shows D90 air flow code. Mostly when drying towels or on permanent press cycles. Ran unit with no load on PP cycle to test. Unit showed D80. He led thermistors per LG tech and outlet thermistor is opening up when it heats causing a false reading. Unit needs outlet thermistor. Please order. ; ordrng 1 6323EL2001B (THERMISTOR )

Near Diamond Mill Rd, Brookville, OH 45309
Shawn H.

Shawn H.

OVEN JENN-AIR JES9800AAB Installed new control assembly and ran unit to test. All functions work as they should. Customer wants top replaced. Please order and schedule for service after the first of December. Please order top.; ordrng 1 12002557 (cooktop)

Near Pleasant Plain Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR FRIGIDAIRE FPBC2277RFJ "Upon arrival found that tube is froze up again after installing new fill tube with tape, was told to order a bypass filter for customer to see if problem is resolved ; ordrng 1 BYPASSFILTER"

Near Diamond Mill Rd, Brookville, OH 45309
Shawn H.

Shawn H.

LAUNDRY CENTER KENMORE 417.979127 Installed all provided parts and ran to test. All ok unit heats and tumbles as it should.

Near Ramblewood Ct, Brookville, OH 45309
Shawn H.

Shawn H.

OVEN JENN-AIR JES9800AAB "F1-7 error is a shorted ribbon strip on the touchpad. Pulled console and found no signs of shorts, breakages or loose connections.unit needs control with touchpad. ; ordrng 1 WP74005747 (panl-cntrl)"

Near Pleasant Plain Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER - ELECTRIC LG DLEX4370W Upon arrival customer stated that unit will show the D90 error after a few loads. This is an air flow error. Customer cleaned the vent himself recently. Removed front to inspect blower wheel and housing. Wheel is tight and there are no blockages in the machine. Ran unit on timed dry in high heat with vent removed to test temperatures. Unit heats to 165 then cools down to 135 and cycles heat back on. Thermistor tests good at room temperature 9k ohms at 75. Hooked vent back up and ran to test. Unit ran for 5 minutes and began to show D95. Issue is with vent and advised customer to have it cleaned.

Near Diamond Mill Rd, Brookville, OH 45309