Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.


How can we help?

Local Reviews
for Brookville, OH

Authorized Service Rated 4.6 out of 5 stars based on 10 customer reviews

Map of Brookville, OH

Great and prompt




Review of Authorized Service

Fixed range in very short time knew what was wrong right away


Map of Brookville, OH

knowledgeable, ontime, friendly, would use your service again




Review of Authorized Service

not sure about having the labor charging, or it not being included in the primary service charge


Map of Brookville, OH

Dorine




Review of Authorized Service

He came in accessed the problem. Got parts from truck. Fix in about an hour. And no mess


Map of Brookville, OH

Disappointed




Review of Authorized Service

My 16 year old refrigerator was repaired for $262. It didn't work after a few days. I called to have Shaun return and said it was working part of the time and not working part of the time. He came out when it was working and said he couldn't diagnose the problem when it was working. He said to call back when it wasn't working and he would return. I did, but he didn't return. He asked me a couple of questions and said he would have to figure the costs on what he thought it was. He said it would be $172. I was very disappointed he did not return and look at the refrigerator. I called Chris, his boss, and shared my frustration. He said he would talk with Shaun. If I call in the future, I will request that Shaun not return to my home. I have typically had great experiences in the past with other techs.


Response from Authorized Service:

Judy, I apologize you did not have 100% positive experience with one of our technicians. Please know the situation of giving someone your word and then not following through is unacceptable here at Authorized Service. I am committed to improving the quality of all our customer experiences and appreciate you taking the time to give me feedback regarding your experience. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Marlise McCallister


Map of Brookville, OH

Happy Customer




Review of Authorized Service

Shaun did a great job!


Map of Brookville, OH

Great service




Review of Authorized Service

Our repair guy was great! He was quick and told me everything that was going on. He offered to take a look at other appliances as well. Our appliances are fairly new and I had no idea how to program them. He showed me everything I needed to know.


Map of Brookville, OH

Great service




Review of Authorized Service


Map of Brookville, OH

Chris




Review of Authorized Service

Quick and knowledgeable in diagnosing the problem


Map of Brookville, OH

Rick




Review of Authorized Service

Excellent


Map of Brookville, OH

job well done




Review of Authorized Service


Shawn H.

Shawn H.

WASHER SPEED QUEEN AWNE9RSN115TW01 Upon arrival customer stated that since previous repair the agitator is snagging clothes. Inspected agitator and found rough spots from using puller to remove agitator. Sanded rough edges down on agitator. Unit needs agitator. ; ordrng 1 203852 (agitator )

Near Wengerlawn Rd, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA 22c & 40 c error codes Ff fan assy and the auger assy; ordrng 1 DA97-12540G (AUGER) and 1 DA97-12608A (FF FAN ASSY)

Near Sweet Potato Ridge Rd, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER SPEED QUEEN AWNE9RSN115TW01 "Installed new tub, ring, and cover. Ran unit to test. No noise and unit spins fine with no contact."

Near Wengerlawn Rd, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER SPEED QUEEN AWNE9RSN115TW01 "Upon arrival found unit has same damage as before. Ring is contacting tub cover and rubbing. Checked and found cover improperly aligned. Unit will need cover, ring, and tub per service bulletin. ; ordrng 1 203968 (COVER&GASKET) and 1 39837 (BALANCE RING) and 1 719P3 (tub wash asm,ss)"

Near Wengerlawn Rd, Brookville, OH 45309
Shawn H.

Shawn H.

RANGE HOTPOINT RB525GV3WH Unit is 23 years old. Upon arrival found large burner shorted pen and switch not sending proper voltage. Wiring is good and terminal is. Unit needs switch and element. Called Tara and left voicemail. Due to age and cost they are replacing.

Near Market St, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER LG DLE3733D Upon arrival found right rear roller locked up from lint and hair. Cleared rollers and machine of lint. Ran to test. All is quiet. Right rear roller shaft may need replaced but is good as of now. Also needs lint screen has tear. Please order and will drop off to customer. Please mail out invoice. ; ordrng 1 5231EL1003B (LINT SCREEN)

Near S Dayton Greenville Pike, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER SAMSUNG WA45K7600AW/A2 Upon arrival customer stated unit leaked when washing a load of towels. Checked unit over and found pressure hose disconnected from tub. Reattached hose and ran to test. Unit no longer leaks. Unit is level and suspension is tight. Suspect load went out of balance causing hose to pull free. Advised customer of loading/overloading. All ok.

Near Coronado Dr, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER GE GTW330ASK3WW "Upon arrival checked unit for error codes with Newfi. Found F18, F27, F3, F31, and F1 errors. Codes for drain algorithm failure, locked rotor, OOB, and lock. Ran unit in function tests and all passed. Unit is noisy in spin and agitate. Checked transmission and found it leaking oil and locking up at times. Motor is out of spec and overheating due to locked transmission. Suspension set is weak causing out of balance. Could not duplicate water level concern. Unit needs trans, motor, and suspension set. ; rqstng P&A on 2 WH16X26908 (rod & spring asm rig)s and 2 WH16X26909 (washing machine rod)s and 1 WH38X27335 (platform trans asm k) and 1 WH49X25376 (washing machine 1/3)"

Near Crawford Toms Run Rd, Brookville, OH 45309
Kevin M.

Kevin M.

FREEZER FRIGIDAIRE LFFH20F3QWC Installed new TSTAT and checks ok please mail customer a receipt ; used 1 5304513033 (THERMOSTAT) from stock

Near Country View Ln, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR GE PFCS1NJXASS Called AHS-Kendra-wiring in cabinet shorting out causing erratic temperatures in the refrigerator and freezer 12 yrs in KITCHEN

Near Pleasant Plain Rd, Brookville, OH 45309
Tim  R.

Tim R.

WASHER GE GTWS8655D0MC Checked unit over found broken control buttons. No repair due to parts NLA.

Near Loner Ln, Brookville, OH 45309
Tim  R.

Tim R.

WASHER MAYTAG MODEL TAG GONE...4/2 Checked unit over found that the unit needs a new transmission due to bearings worn out and leaking oil. Model and serial tag gone. Attached picture. No repair possible

Near Brooke Woode Dr, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FFHB2750TD3 Installed NEW filled tube and checks OK

Near Western Ave, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Install dispenser door and control board and checks OK

Near Sweet Potato Ridge Rd, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR BOSCH B36CT80SNB/03 FF temps 38 and FZ 0 not making any noise at this time checked compressor and cond fan and unit is a 600 system dual compressor

Near Brookville Phillipsburg Rd, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FFHB2750TD3 Found frozen filled tube to icemaker ordered new fill tube; ordrng 1 241920106 (FILL TUBE)

Near Western Ave, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Showed error. Code ice fan again ordering new brd and DISP door; ordrng 1 DA92-00593G (CONT BRD) and 1 DA97-13829C (DISP DOOR )

Near Sweet Potato Ridge Rd, Brookville, OH 45309
Tim  R.

Tim R.

WASHER LG WT1501CW "Checked unit over found that the unit has bacteria build up front water standing in the bottom of the tub. Customer said that the unit has been leaving residue on clothes from scum on the bottom of the washer of where the water sets. The only way to fix the unit would be to replace the outer tub, inner tub and agitator. Calling Lowe’s and letting them know. Talked with Amy at Lowe’s and she said to have the customer call them and they would try and help them. But it is not covered!"

Near Albert Rd, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR GE PFCS1NJXASS Adjusted the TSTAT water reservoir was frozen up cust to thaw out the water reservoir

Near Pleasant Plain Rd, Brookville, OH 45309
Tim  R.

Tim R.

WASHER WHIRLPOOL WTW5500XL0 Replaced defective actuator and tested. Checks ok

Near Mound St, Brookville, OH 45309
Tim  R.

Tim R.

WASHER WHIRLPOOL WTW5500XL0 Actuator wasn’t shifting fully needs new actuator. Actuator ; ordrng 1 W10006355 (actuator)

Near Mound St, Brookville, OH 45309
Tim  R.

Tim R.

DISHWASHER LG LDF7774ST Checked unit over found shorted drain pump. Needs new drain pump. No repair per customer.

Near Rock St, Brookville, OH 45309
Tim  R.

Tim R.

WASHER WHIRLPOOL WTW5500XL0 Checked unit over found that the unit had an error code for a hot and cold water switch and and error for bad actuator. Switched water lines and installed actuator. Checks ok; used 1 W10006355 (ACTUATOR) from stock

Near Mound St, Brookville, OH 45309
Tim  R.

Tim R.

RANGE HOOD BROAN PM500SS Replaced parts listed. Checks ok

Near Providence Pike, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Error code is ice room fan replace auger assy and took pictures per bulletin that had been done and checks ok; used 1 DA97-12540G (AUGER) from stock

Near Sweet Potato Ridge Rd, Brookville, OH 45309
Brad A.

Brad A.

RANGE WHIRLPOOL WFE540H0ES0 "Found bake element open, not heating, installed new element. Unit is working properly."

Near Brookville Phillipsburg Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Installed all provided parts and ran to test. Ice maker cycled as it should. All ok.

Near Preble County Line Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DISHWASHER KITCHEN AID n/a Found drain pump noisy. Unit needs pump. ; ordrng 1 W10531320 (Drain pump)

Near Preble County Line Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Installed all provided parts and advised customer to monitor.

Near Sweet Potato Ridge Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA "Upon arrival found ice maker iced up again. Water leak is from moisture from ice maker. Unit has had most recent service bulletin performed for ice maker. Checked and found ice bucket not sealing well against ice house. Also found seal from dispenser to bucket not sealing well. Both are allowing air leakage and water leak. Also found lower ice maker bail arm broken again. Unit needs freezer ice maker, ice bucket and dispenser seal. ; rqstng P&A on 1 DA97-14474C (Ice Bucket) and 1 DA97-12594A (Ice Chute Gasket) and 1 DA97-07603B (Freezer IMK)"

Near Sweet Potato Ridge Rd, Brookville, OH 45309
Shawn H.

Shawn H.

RANGE SAMSUNG NE59J7630SG/AA Upon arrival found display flashing all numbers and some segments missing. No loose connections at board or display. Replaced display and it functions as it should. All ok.

Near Crawford Toms Run Rd, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FPBC2277RFJ Installed new fill tube and put the foil tape around it and insulated the tube coming into the back; used 1 241920103 (FILL TUBE) from stock

Near Diamond Mill Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER FRIGIDAIRE FASE7073LA0 Installed all provided parts and ran to test. Unit heats and operates as it should. All ok.

Near Sterling Meadows Pl, Brookville, OH 45309
Shawn H.

Shawn H.

RANGE KITCHEN AID KECD807XSS01 Installed new switch and ran unit to test. All burners work and cycle as they should. All ok.

Near Baltimore Phillipsburg Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LGHX2636TF5 "Upon arrival found unit plugged in and running. Customer stated that up until a few hours ago the unit would only show power off on display and could not get that to change. Customer had reset breaker, and unplugged unit but this did not help. Put unit into diagnostics to test and all functions work as they should. Suspect u/I shorted out. Replaced u/I and ran to test. All ok."

Near Shaney Ln, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF30HBEDBSR/AA "Unit needs repaired per icemaker bulletin called warrantech- for autho-Gloria-okd; used 1 DA82-02367A (Y CLIP), 1 DA97-14474C (ICE TRAY), and 1 DA97-15217B (ICE MAKER) from stock"

Near Timberwolf Way, Brookville, OH 45309
Shawn H.

Shawn H.

RANGE KITCHEN AID KECD807XSS01 Upon arrival customer stated that left front burner worked fine for a few days after replacing the top then went out. Inspected and found voltage to switch but no output. Unit needs infinite switch under part warranty. Labor is under safe ware warranty of 90 days per sheet. ; ordrng 1 WPW10234425 (switch-inf(PW))

Near Baltimore Phillipsburg Rd, Brookville, OH 45309
Shaun S.

Shaun S.

RANGE HOOD BROAN PM500SS upon arrival found that unit needs a new button and switch for the hood lights ; ordrng 1 buttonforswitch and 1 switchforlights

Near Providence Pike, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR LG LFC24770SB/02 Upon arrival found defrost drain clogged causing overflow of melt water into bottom of freezer. Thawed drain and added heater wire to prevent. Unit is all ok.

Near Pleasant Ct, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER FRIGIDAIRE FAFS4272LA0 "Unit is 9 years old in laundry room. Checked door and found lower pin for door hinge broken causing door to sag. Unit needs inner frame, outer frame, and hinge. ; rqstng P&A on 1 134550800 (hinge,door) and 1 137280302 (frame) and 1 5304506743 (panel)"

Near Sterling Meadows Pl, Brookville, OH 45309