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Local Reviews
for Brookville, OH

Authorized Service Rated 4.8 out of 5 stars based on 16 customer reviews

Map of Brookville, OH

Great Service




Review of Authorized Service

Great Service and excellent technician


Map of Brookville, OH

Danielle




Review of Authorized Service


Map of Brookville, OH

Great




Review of Authorized Service

He was great very nice man very clean he all most wipe my whole floor lol


Map of Brookville, OH

Great service




Review of Authorized Service

Shawn was very knowledgeable and professional. I appreciate the service


Map of Brookville, OH

Great Service




Review of Authorized Service

Very good service call


Map of Brookville, OH

MATTHEW




Review of Authorized Service

Best warranty company I've ever dealt with . Awesome technician


Map of Brookville, OH

Great and prompt




Review of Authorized Service

Fixed range in very short time knew what was wrong right away


Map of Brookville, OH

knowledgeable, ontime, friendly, would use your service again




Review of Authorized Service

not sure about having the labor charging, or it not being included in the primary service charge


Map of Brookville, OH

Dorine




Review of Authorized Service

He came in accessed the problem. Got parts from truck. Fix in about an hour. And no mess


Map of Brookville, OH

Disappointed




Review of Authorized Service

My 16 year old refrigerator was repaired for $262. It didn't work after a few days. I called to have Shaun return and said it was working part of the time and not working part of the time. He came out when it was working and said he couldn't diagnose the problem when it was working. He said to call back when it wasn't working and he would return. I did, but he didn't return. He asked me a couple of questions and said he would have to figure the costs on what he thought it was. He said it would be $172. I was very disappointed he did not return and look at the refrigerator. I called Chris, his boss, and shared my frustration. He said he would talk with Shaun. If I call in the future, I will request that Shaun not return to my home. I have typically had great experiences in the past with other techs.


Response from Authorized Service:

Judy, I apologize you did not have 100% positive experience with one of our technicians. Please know the situation of giving someone your word and then not following through is unacceptable here at Authorized Service. I am committed to improving the quality of all our customer experiences and appreciate you taking the time to give me feedback regarding your experience. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Marlise McCallister


Happy Customer




Review of Authorized Service

Shaun did a great job!


Great service




Review of Authorized Service

Our repair guy was great! He was quick and told me everything that was going on. He offered to take a look at other appliances as well. Our appliances are fairly new and I had no idea how to program them. He showed me everything I needed to know.


Great service




Review of Authorized Service


Chris




Review of Authorized Service

Quick and knowledgeable in diagnosing the problem


Rick




Review of Authorized Service

Excellent


job well done




Review of Authorized Service


Shawn H.

Shawn H.

WASHER MAYTAG MVWX655DW1 Customer states that unit isnt spinning out and is going off balance. F0E5 off balance error present in diagnostics. Ran spin to test. Tub will not spin. Actuator is good and shifting. Attempted to remove wash plate to inspect drive hub but cannot free up. Drive hub is stripped and letting tub slip. Unit needs washplate and drive hub. ; ordrng 1 W10528947 (Drive hub) and 1 W10902814 (Wash plate)

Near Old Dayton Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DISHWASHER WHIRLPOOL GU2475XTVB1 Upon arrival customer stated 4 hour delay gets stuck on at times and wont shut off. Also the racks are rusting. No signs of loose connections at ribbon strip to board. Delay button is working properly at this time. Issue is with touchpad shorting out. Quoted price of racks and console. Due to cost and age customer does not wish to repair. Please mail out invoice.

Near Brookville Phillipsburg Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF263BEAEWW/AA Installed new ice bucket.

Near Little Richmond Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER SAMSUNG DV40J3000EW/A2 Upon arrival customer stated that unit will tumble but no heat. Inspected unit and found heater shorted open. Replaced from stock and ran to test. All ok. Unit is heating as it should. Advised customer to run unit on 60 minutes times dry to burn off oil residue from heater. ; used 1 DE486A (Heater) from stock

Near Doyle Ave, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF263BEAEWW/AA "Upon arrival customer stated that unit isnt dispensing any ice. Attempted to remove ice bucket but it is frozen in. Thawed ice bucket to remove. No error codes stored in diagnostics. When removing ice bucket the gasket around it tore from being frozen. Ice maker is shorted causing it to continuously cycle and dump water. Replaced ice maker under warranty and need to order ice bucket. ; rqstng P&A on 1 DA97-14474C (Ice bucket), used 1 DA97-15217D (Ice maker(PW)) from stock, states that autho needed"

Near Little Richmond Rd, Brookville, OH 45309
Tim  R.

Tim R.

RANGE FRIGIDAIRE FFES3015LBH Replaced switches for front and rear left burner. Checks ok

Near Coronado Dr, Brookville, OH 45309
Tim  R.

Tim R.

WASHER MAYTAG MAH5500BWW Replaced drain pump. Checks ok. Instructed customer to observe the first cycle to make sure there are no leaks

Near Edgebrook Ave, Brookville, OH 45309
Shawn H.

Shawn H.

DISHWASHER WHIRLPOOL WDF520PADM7 Installed new wash motor and ran unit to test. All ok. Unit is operating as it should.

Near Sycamore St, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF263BEAESR/AA "Unit needs repaired per ice maker bulletin and ff fan assy is freezing up ordering parts for IMk and fan ; ordrng 1 DA97-12609C (Ff fan assy) and 1 Da32-10104n (Sensor) and 1 Da82-02697a (IMk kit) and 1 Da97-12540g (Auger) and 1 Da97-12604d (Container)"

Near Ankara Ave, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER LG WT1201CV "Upon arrival customer stated that unit shows UE error randomly and regardless of load size, placement, or cycle selection. Also the right lid hinge is broken. Inspected unit and found suspension worn on the right from not being leveled. Tested sensor and it is on the low side of good. Sensor only comes with stator. Unit needs stator, suspension, and lid. Stator is warranted for ten years from manufacturer. ; rqstng P&A on 4 4902EA1002F (Suspension ros)s and 1 4417EA1002K (Stator w/sensor) and 1 AFG73029701 (Lid Assembly)"

Near Access Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DISHWASHER WHIRLPOOL WDF520PADM7 "F4E3 wash motor not running, F7E1 no heat error codes present. Ran unit to test. Wash motor is getting voltage but wont move. Customer also stated that racks are rusting. Advised customer racks may not be covered. Unit needs wash motor and racks. ; rqstng P&A on 1 W10879262 (Wash motor) and 1 W10909088 (Rack upper) and 1 W10161215 (Rack lower)"

Near Sycamore St, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR LG LRFXC2416D/00 Installed new ice maker and cycled to test. All ok. Advised customer to dispose of first full ice bucket.

Near Kimmel Trail, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER MAYTAG MEDB835DW3 Upon arrival customer stated that unit is heating fine but is making a squealing noise since previous service. Removed drum to inspect. Found idler pulley binding up from hair causing noise. Cleaner idler and ran to test. All ok. No more noise.

Near Landis Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER SAMSUNG DV42H5000EW/A3 01 Installed all provided parts and ran to test. Unit is tumbling and heating as it should. No more noise either. All ok.

Near Upper Lewisburg Salem Rd, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER GE GTW485ASJ1WS "Installed all provided parts and ran to test. Unit will now shift and motor will run but unit still wont agitate now. Transmission drive shaft is sheared off inside transmission. Unit needs transmission. ; rqstng P&A on 1 WH38X27407 (Transmission), states that autho needed"

Near Amity Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER FRIGIDAIRE FASE7073LA0 Installed all provided parts and ran to test. All ok. No more noise.

Near Sterling Meadows Pl, Brookville, OH 45309
Shaun S.

Shaun S.

DISHWASHER SAMSUNG DW80R9950UG/AA "Upon arrival customer complaints of unit leaking water out of bottom, tech pulled unit and ran while observing the bottom of unit where customer said water was coming from but found no trace of water leaking, left unit run for almost 1/2 hour, unit checks ok upin tech departure"

Near Crosswell Ave, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER GE GTW485ASJ1WS Upon arrival customer stated that unit intermittently wont finish the cycle. Checked unit for errors and found F5 shifter fault. Unit isnt shifting from spin to agitate and vice versa. Forced shifter on in test mode and it will not move. Is getting voltage and trying to move. Nothing locking it up or tub. Unit needs shifter assembly. Unable to force motor on. Resistance is good but would like to have motor in case it wont run. ; ordrng 1 WH05X25036 (Shifter) and 1 WH49X25375 (Motor)

Near Amity Rd, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER MAYTAG MAH5500BWW Unit is 18 years old in laundry room. Customer stated that unit wont advance past wash cycle and isnt draining. Pump is getting voltage but wont move water. Cleared unit of water and inspected pump. Impeller has broken free from drive shaft. Door boot is dry rotted and near splitting. Unit needs drain pump and door boot kit. Door boot kit shows NLA. Confirmed with CC. ; rqstng P&A on 1 12002533(NLA) (Door boot kit(NLA)) and 1 25001052 (Drain pump)

Near Edgebrook Ave, Brookville, OH 45309
Shaun S.

Shaun S.

DRYER FRIGIDAIRE FASE7073LA0 "Found that motor is making noise as it runs, will need a new motor blower wheel and housing; ordrng 1 Motor and 1 Blower wheel and 1 Housing"

Near Sterling Meadows Pl, Brookville, OH 45309
Shaun S.

Shaun S.

DRYER SAMSUNG DV42H5000EW/A3 01 "Upon arrival found that motor has a dead spot in it, have to rotate drum in order for machine to start, also needs new rollers installed ; ordrng 1 Motor and 1 Blower wheel and 1 Housing and 2 Rollerss"

Near Upper Lewisburg Salem Rd, Brookville, OH 45309
Tim  R.

Tim R.

WASHER SPEED QUEEN AWNE9RSN115TW01 Replaced parts listed checks ok

Near Wengerlawn Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER MAYTAG MEDB835DW3 Upon arrival customer stated that unit stopped heating since last repair. Inspected unit and found thermal fuse shorted open. Replaced with kit and ran to test. Unit is heating as it should. All ok. ; used 1 280148 (THERMAL KI) from stock

Near Landis Rd, Brookville, OH 45309
Shawn H.

Shawn H.

RANGE SAMSUNG NE59N6630SS/AA Removed light cover and installed new bulb for customer. All ok.

Near Urban Ln, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER SPEED QUEEN AWNE9RSN115TW01 Inspected unit and found tub cover worn but tub is ok. Customer stated unit still makes a clunk/knock in spin. Tub ring is loose from basket. Unit needs parts for service bulletin and spring set. Springs are worn causing unit to knock. ; ordrng 1 203968 (Cover) and 1 39837 (Tub ring) and 1 719P3 (Tub) and 4 11111unknown (Blue spring)s and 2 1111unknown (Green spring)s

Near Wengerlawn Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER MAYTAG MEDB835DW3 Installed all provided parts and ran to test. All ok. No errors and unit enters diagnostic fine.

Near Landis Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER ELECTROLUX EIMED60JIW1 Upon arrival customer stated that unit shows E64 error. Has cleared vent but this did not help. Removed front to inspect and found heater shorted open causing error. Replaced heater and ran to test. Unit is heating as it should and no more error. ; used 1 134792700 (ELEMENT) from stock

Near Hunters Run Dr, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF263BEAEWW/AA Upon arrival customer stated that unit was not dispense cubed ice and makes a hum when it is cycled. Removed ice bucket and found ice in cubed solenoid. Removed ice and solenoid functions as it should. Ice is coming from the defrost tube. Heater that was replaced for service bulletin is shorted open. Unit needs tube heater and main PCB under warranty. ; ordrng 1 DA92-00384B (PCB(PW)) and 1 DA97-19898A (Defrost Drain Tube(PW))

Near Little Richmond Rd, Brookville, OH 45309
Shawn H.

Shawn H.

COOKTOP GE JBP90T0F1WWI Installed element and ran to test. All ok. Unit heats as it should.

Near Upper Lewisburg Salem Rd, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Install new auger assembly ice container and took pictures and sealed around ice room and checks ok; used 1 DA97-14474c (Container), 1 DA82-02367a (Clips), 1 Da81-05595a (Rtv), and 1 DA97-12540g (Auger) from stock"

Near Brookville, OH 45309
Shawn H.

Shawn H.

COOKTOP GE JBP90T0F1WWI Unit is 18 years old in kitchen. Customer stated that unit was sparking from oven. Inspected and found element shorted open. Checked for loose connections. None found. All burners work as they should. Unit needs bake element. ; ordrng 1 WB44T10011 (Bake element)

Near Upper Lewisburg Salem Rd, Brookville, OH 45309
Shaun S.

Shaun S.

MICROWAVE OVEN GENERAL ELECTRIC JVM3160RF89SS Upon arrival found that unit is getting overly hot and burning product that is being cooked customer to call Lowe's and get the unit replaced under 30 replacement policy

Near Sycamore St, Brookville, OH 45309
Shaun S.

Shaun S.

DISHWASHER KENMORE 665.14792N511 Found that unit has a defective lower spray arm customer to replace part

Near Pleasant Plain Rd, Brookville, OH 45309
Shaun S.

Shaun S.

DISHWASHER FRIGIDAIRE FGHD2465NF1A "Installed new door gasket on unit, ran and checked out, unit checks ok"

Near Terri Dr, Brookville, OH 45309
Shawn H.

Shawn H.

DISHWASHER KITCHEN AID KDFE104HBS0 Upon arrival customer stated that unit drains but not fully. Inspected sump and found water in it just below screen. Forced unit into drain. Unit drained out remaining water. Ran unit in diagnostics to check for errors. No errors present. Inspected drain hose and found it to have several extra loops under unit. Disconnected extension hose and worked out loops. Reinstalled and ran to test. All ok. Unit is draining out fine. Film on dishes is mainly on the glass and its a cloudiness. Advised customer this is from hard water. Advised them to test hardness and adjust accordingly.

Near Arlington Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Uppn arrival found that unit has a froze up ice room on unit, imk kit will need to be installed to make proper repair ; ordrng 1 Da82-02675a (Imk kit)"

Near Rose Tree Ln, Brookville, OH 45309
Shaun S.

Shaun S.

DISHWASHER FRIGIDAIRE FGHD2465NF1A "Found that unit needs a new door gasket; ordrng 1 Door gasket, states that autho needed"

Near Terri Dr, Brookville, OH 45309
Shaun S.

Shaun S.

RANGE AMANA AGR5715QDQ "Upon arrival found that unit has a defective spark module, part not in stock at DAP, gave customer est for repair will call back if repairs desired"

Near Crestway Dr, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER MAYTAG MEDB835DW3 "Upon arrival customer stated that unit takes several cycles to dry and shows AF error. This is an air flow error. Ran unit to test. Unit is heating and moving air as it should. No blockages in blower housing, vent duct or screen. Good airflow and good cycling temps(135-160). Lint screen is blocked and is reducing air flow. Also unable to get unit into diagnostics to check errors. All buttons are functioning. Unit needs lint screen and electronic control. ; rqstng P&A on 1 W10859086 (Lint screen) and 1 W10827974 (Electronic Control)"

Near Landis Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR KITCHEN AID KSRG25F8VMS02 Replaced imk on unit

Near Diamond Mill Rd, Brookville, OH 45309