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Local Reviews
for Brookville, OH

Authorized Service Rated 4.4 out of 5 stars based on 7 customer reviews

Map of Brookville, OH

Disappointed




Review of Authorized Service

My 16 year old refrigerator was repaired for $262. It didn't work after a few days. I called to have Shaun return and said it was working part of the time and not working part of the time. He came out when it was working and said he couldn't diagnose the problem when it was working. He said to call back when it wasn't working and he would return. I did, but he didn't return. He asked me a couple of questions and said he would have to figure the costs on what he thought it was. He said it would be $172. I was very disappointed he did not return and look at the refrigerator. I called Chris, his boss, and shared my frustration. He said he would talk with Shaun. If I call in the future, I will request that Shaun not return to my home. I have typically had great experiences in the past with other techs.


Response from Authorized Service:

Judy, I apologize you did not have 100% positive experience with one of our technicians. Please know the situation of giving someone your word and then not following through is unacceptable here at Authorized Service. I am committed to improving the quality of all our customer experiences and appreciate you taking the time to give me feedback regarding your experience. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Marlise McCallister


Map of Brookville, OH

Happy Customer




Review of Authorized Service

Shaun did a great job!


Map of Brookville, OH

Great service




Review of Authorized Service

Our repair guy was great! He was quick and told me everything that was going on. He offered to take a look at other appliances as well. Our appliances are fairly new and I had no idea how to program them. He showed me everything I needed to know.


Map of Brookville, OH

Great service




Review of Authorized Service


Map of Brookville, OH

Chris




Review of Authorized Service

Quick and knowledgeable in diagnosing the problem


Map of Brookville, OH

Rick




Review of Authorized Service

Excellent


Map of Brookville, OH

job well done




Review of Authorized Service


Shawn H.

Shawn H.

DRYER - ELECTRIC LG DLEX4370W Installed new thermistor and ran to test. Unit heats fine and doesn’t show air flow error.

Near Diamond Mill Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR FRIGIDAIRE FPBC2277RFJ "Upon arrival removed and replaced filter on unit, also steamed out fill tube line, ran and tested unit with customer present, showed customer imk was filling with water, unit checks ok upon techs departure"

Near Diamond Mill Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER - ELECTRIC LG DLEX4370W Customer stated that vent has been cleaned by Stanley Steamer and unit still shows D90 air flow code. Mostly when drying towels or on permanent press cycles. Ran unit with no load on PP cycle to test. Unit showed D80. He led thermistors per LG tech and outlet thermistor is opening up when it heats causing a false reading. Unit needs outlet thermistor. Please order. ; ordrng 1 6323EL2001B (THERMISTOR )

Near Diamond Mill Rd, Brookville, OH 45309
Shawn H.

Shawn H.

OVEN JENN-AIR JES9800AAB Installed new control assembly and ran unit to test. All functions work as they should. Customer wants top replaced. Please order and schedule for service after the first of December. Please order top.; ordrng 1 12002557 (cooktop)

Near Pleasant Plain Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR FRIGIDAIRE FPBC2277RFJ "Upon arrival found that tube is froze up again after installing new fill tube with tape, was told to order a bypass filter for customer to see if problem is resolved ; ordrng 1 BYPASSFILTER"

Near Diamond Mill Rd, Brookville, OH 45309
Shawn H.

Shawn H.

LAUNDRY CENTER KENMORE 417.979127 Installed all provided parts and ran to test. All ok unit heats and tumbles as it should.

Near Ramblewood Ct, Brookville, OH 45309
Shawn H.

Shawn H.

OVEN JENN-AIR JES9800AAB "F1-7 error is a shorted ribbon strip on the touchpad. Pulled console and found no signs of shorts, breakages or loose connections.unit needs control with touchpad. ; ordrng 1 WP74005747 (panl-cntrl)"

Near Pleasant Plain Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER - ELECTRIC LG DLEX4370W Upon arrival customer stated that unit will show the D90 error after a few loads. This is an air flow error. Customer cleaned the vent himself recently. Removed front to inspect blower wheel and housing. Wheel is tight and there are no blockages in the machine. Ran unit on timed dry in high heat with vent removed to test temperatures. Unit heats to 165 then cools down to 135 and cycles heat back on. Thermistor tests good at room temperature 9k ohms at 75. Hooked vent back up and ran to test. Unit ran for 5 minutes and began to show D95. Issue is with vent and advised customer to have it cleaned.

Near Diamond Mill Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR WHIRLPOOL GI6FARXXY00 "Removed and replaced gasket on freezer door, ran and tested steamed gasket unit checks ok"

Near Arlington Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR WHIRLPOOL GI6FARXXY00 Found that unit needs a new freezer door gasket; ordrng 1 FREEZERDOORGASKET

Near Arlington Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR FRIGIDAIRE FPBC2277RFJ "Removed and replaced fill tube kit on unit, ran and checked out, unit checks ok"

Near Diamond Mill Rd, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER SAMSUNG WF45K6500AV/A2 "1C water level pressure, AC6 communication error, ddC door open tc4 thermistor codes present. When running diagnostics 3c2 no spin code appeared. Ran unit in test mode and it will not spin. All valves work and drain pump works in test mode. Noise was from the water valve hammering with pulsating voltage to it. Tested stator and it ohms out good. No loose connections. Unit needs main control and inverter. Customer may have a Lowes extended warranty and will call in if they find out. Collecting service fee for now and gave estimate."

Near Ashmark Ct, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR SAMSUNG RFG295AAWP "Upon arrival removed and replaced imk on u it, cycled imk through, ran and checked out, unit checks ok"

Near N County Line Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR FRIGIDAIRE FPBC2277RFJ "Upon arrival found that fill tube is froze up again, tech checked water source and water flow from disp, all checks ok will change fill tube to correct problemRf1902; ordrng 1 5303918860"

Near Diamond Mill Rd, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FFU21M7HWQ Wiring harness has a loose connection reconnected

Near Terrace Park Blvd, Brookville, OH 45309
Shaun S.

Shaun S.

WASHER GE GTWN3000M1WS "Upon arrival found that unit is operating normally with no issue, tech ran and checked out unit and found that components working as thy should, advised customer she needs to run clean cycle on unit using afresh as a cleaner to clear up debris in water and odor smell coming from unit"

Near Diamond Mill Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR FRIGIDAIRE FPBC2277RFJ "Upon arrival found that imk was not filling with water due to a froze up fill spout, tech was able to adjust fill spout and steam out fill spout, cycled imk through, filled with water, unit checks ok"

Near Diamond Mill Rd, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF4287HARS/XAA Cleaned ice out of ff fan motor and sealed some areas that might have possible air leakage but unit possibly has insulation breaking down inside the liner

Near Arlington Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE FFHB2740PEDA Installed all provided parts and ran to test. All functions and segments of user interface work as they should. Unit is cooling fine.

Near Little Richmond Rd, Brookville, OH 45309
Shawn H.

Shawn H.

MICROWAVE GE JVM7195SK3SS Installed all provided parts and ran to test. No more noise and unit heats fine.

Near Randy Sue Ct, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR KENMORE 106.536443 Upon arrival found that unit was in defrost but unit has been running and product in fridge cold and product in freezer frozen customer to keep eye on unit next coupl of days will call back if needed

Near Sweet Potato Ridge Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR SAMSUNG RFG295AAWP "Upon arrival found that imk not cycling thru, tech pulled imk from unit checked for jammed or stuck cubes found none, tech then reinstalled imk and unit cycled through and filled with water, gave customer est in case imk quits working again so he has price of replacement."

Near N County Line Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE FFHB2740PEDA Upon arrival found unit cooling and operating correctly. User interface is missing a few segments of the numbers. All functions work. Removed U/I to inspect. No loose connection or signs of damage. Unit needs U/I. ; ordrng 1 242058229 (user interface)

Near Little Richmond Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Installed all provided parts and ran diagnostics to test. Valve is functioning as it should and fan is running. All ok.

Near Callie Ct, Brookville, OH 45309
Shawn H.

Shawn H.

MICROWAVE GE JVM7195SK3SS "Upon arrival found turntable motor making a clicking noise. Coupler is installed correctly and plate is lined up correctly. Also found wave guide cover torn. Unit will need wave guide cover, turntable motor, and coupler. ; ordrng 1 WB02X28880 (cover mgt) and 1 WB06X10815 (coupler) and 1 WB26X10233 (turntable,motor)"

Near Randy Sue Ct, Brookville, OH 45309
Shawn H.

Shawn H.

DISHWASHER FRIGIDAIRE FBD2400KW12B "Upon arrival found unit not fully draining. Holding some water in sump. Drain line is clear, good loop in it. Pump is running but slow to move water. Installed new pump and ran to test. All ok. ; used 1 A00126401 (DRAIN PUMP) from stock"

Near W McKinley St, Brookville, OH 45309
Shawn H.

Shawn H.

DISHWASHER MAYTAG MDB8959SFZ4 Upon arrival found unit slow leak from door area. Found door binding up on right side. Checked level of unit and right side was low. Leveled unit and door closes properly now. Ran to test for leaks. No more leaks all ok.

Near Diamond Mill Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DISHWASHER SAMSUNG DW80K7050UG/AA Installed all provided parts and ran to test. All ok. Unit washes fine now.

Near Crawford Toms Run Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Upon arrival found fresh food evaporator frosted over. Thawed ice and inspected evaporator. Ran diagnostics to check thermistors and fan. Rc fan runs and thermistors show good. Unit uses evap fan to defrost rc evaporator. Evap fan runs fine in diagnostics. Thermistor has been moved already at previous service. Unit is set in the ADC mode for defrost. Called Whirlpool Techline and spoke with Don. He said to replace the evap fan with thermistors and to check 3 way valve. Checked 3 way valve and valve isn’t switching from home. Valve being stuck in home position can cause frosting of rc evaporator. Unit needs fan and 3 way valve. Customer spoke with whirlpool and Lowes and is wanting to have unit replaced. Advised I’d proceed as normal and if they exchange it to notify us. Please mail out invoice and previous service invoices for customers records. Spoke with Kevin M ok to move to him 3 job count. ; rqstng P&A on 1 W11033168 (harns-wire) and 1 W1103644

Near Callie Ct, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER WHIRLPOOL GEW9200LW1 Upon arrival found machine making clunking noise. Pulled drum and found right rear roller loose. Bushing had came free from plastic. Replaced from stock and ran to test. All ok no more noise. Roller was just replaced on previous visit. No deductible listed to collect. ; used 1 W10314173 (ROLLER KIT(PW)) from stock

Near Country View Ln, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR KENMORE 106.536443 "Removed and replaced start device on comp, ran and checked out, unit checks ok"

Near Sweet Potato Ridge Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR KENMORE 106.536443 "Upon arrival found that compressor was not running, tech checked start components on back of unit, upon messing with relay unit started, believe relay is shorting out and not starting every time ; ordrng 1 8201786 (start device,combo)"

Near Sweet Potato Ridge Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DISHWASHER WHIRLPOOL GU2275XTVY2 Upon arrival found keypad flashing. No operation from any keys. Checked resistance of touchpad per tech sheet and delay button is shorted. Unit will need touchpad. Customer wants to think over repair and will call in if they want to fix.

Near Mound St, Brookville, OH 45309
Shawn H.

Shawn H.

MICROWAVE SAMSUNG ME21K7010DG/AA "Upon arrival unit was showing an C-F2 code. This is a touch panel error code. Removed door and inspected ribbon strip connections. No loose or dirty connections. Unit will need door assembly. ; rqstng P&A on 1 DE94-03611D (DOOR ASSY), states that autho needed"

Near Wengerlawn Rd, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER MAYTAG MVWC415EW1 "Checked unit and found no error codes present. Ran auto diagnostics test to check; when in agitate unit is sluggish and when in spin it has bearing noise. Checked motor and found it out of spec on windings, gearcase is noisy from rusted bearings, and clutch is damaged. Unit will need drive motor, capacitor, gearcase, and clutch. Motor has a ten year warranty from Whirlpool. ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10832724 (drive motor) and 1 W11035747 (gearcase) and 1 W11162560 (capacitor )"

Near National Rd, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER MAYTAG MVWC415EW2 "F7E6 motor fault, F7E5 shifter fault. Customer stated that unit has begun to leak as well. Found tub seal leaking, noisy bearings, shorted shifter, loose agititor, worn clutch, and open ccw windings on motor. All issues caused by leaking tub seal. Unit needs gearcase, shifter, clutch assembly, motor, and agitator bolt. Unit is 3 years old in laundry room. Due to cost this isnÕt a good repair. ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10772621 (screw) and 1 W10832724 (drive motor) and 1 W10913953 (actuator) and 1 W11035747 (gearcase), states that autho needed"

Near Johnsville Brookville Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Checked unit and found error code 40e. Ice room fan error. Checked ice maker and found fan inop. No ice build up around fan motor. Replaced auger assembly and ran to test. All ok no more noise. Not the same problem as before. Previous noise was from the fresh food evaporator fan motor. ; used 1 DA97-12540G (AUGER) from stock

Near Sweet Potato Ridge Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DISHWASHER LG LDP6796BD "Upon arrival unit had no power. Checked for voltage at junction, 0 volts. Unit is wired with a cord to an outlet. Had no power at outlet but then I did after testing outlet. Advised customer to have outlet repaired. Ran unit to test now that it has voltage. Unit operates fine. Issue is with household electric."

Near Amity Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR GE PFSF6PKWBBB Installed all provided parts and ran to test. All ok. Advised customer to dump first full ice bucket. Please mail out invoice.

Near Clayton Rd, Brookville, OH 45309
Shawn H.

Shawn H.

MICROWAVE FRIGIDAIRE LFMV1645TFA Installed all provided parts and ran to test. Unit heats fine now but cooling fan runs constantly. Unit needs hood thermal cut off and main control. ; ordrng 1 5304509475 (THERMAL CUT OFF) and 1 5304509575 (CNTRL)

Near Pansing Rd, Brookville, OH 45309