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Local Reviews
for Brookville, OH

Authorized Service Rated 4.7 out of 5 stars based on 14 customer reviews

Map of Brookville, OH

Great




Review of Authorized Service

He was great very nice man very clean he all most wipe my whole floor lol


Map of Brookville, OH

Great service




Review of Authorized Service

Shawn was very knowledgeable and professional. I appreciate the service


Map of Brookville, OH

Great Service




Review of Authorized Service

Very good service call


Map of Brookville, OH

MATTHEW




Review of Authorized Service

Best warranty company I've ever dealt with . Awesome technician


Map of Brookville, OH

Great and prompt




Review of Authorized Service

Fixed range in very short time knew what was wrong right away


Map of Brookville, OH

knowledgeable, ontime, friendly, would use your service again




Review of Authorized Service

not sure about having the labor charging, or it not being included in the primary service charge


Map of Brookville, OH

Dorine




Review of Authorized Service

He came in accessed the problem. Got parts from truck. Fix in about an hour. And no mess


Map of Brookville, OH

Disappointed




Review of Authorized Service

My 16 year old refrigerator was repaired for $262. It didn't work after a few days. I called to have Shaun return and said it was working part of the time and not working part of the time. He came out when it was working and said he couldn't diagnose the problem when it was working. He said to call back when it wasn't working and he would return. I did, but he didn't return. He asked me a couple of questions and said he would have to figure the costs on what he thought it was. He said it would be $172. I was very disappointed he did not return and look at the refrigerator. I called Chris, his boss, and shared my frustration. He said he would talk with Shaun. If I call in the future, I will request that Shaun not return to my home. I have typically had great experiences in the past with other techs.


Response from Authorized Service:

Judy, I apologize you did not have 100% positive experience with one of our technicians. Please know the situation of giving someone your word and then not following through is unacceptable here at Authorized Service. I am committed to improving the quality of all our customer experiences and appreciate you taking the time to give me feedback regarding your experience. Please feel free to call me at the office anytime if you would like to have further discussion. 937-252-3200 - Thank you! Marlise McCallister


Map of Brookville, OH

Happy Customer




Review of Authorized Service

Shaun did a great job!


Map of Brookville, OH

Great service




Review of Authorized Service

Our repair guy was great! He was quick and told me everything that was going on. He offered to take a look at other appliances as well. Our appliances are fairly new and I had no idea how to program them. He showed me everything I needed to know.


Great service




Review of Authorized Service


Chris




Review of Authorized Service

Quick and knowledgeable in diagnosing the problem


Rick




Review of Authorized Service

Excellent


job well done




Review of Authorized Service


Shaun S.

Shaun S.

REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Uppn arrival found that unit has a froze up ice room on unit, imk kit will need to be installed to make proper repair ; ordrng 1 Da82-02675a (Imk kit)"

Near Rose Tree Ln, Brookville, OH 45309
Shaun S.

Shaun S.

DISHWASHER FRIGIDAIRE FGHD2465NF1A "Found that unit needs a new door gasket; ordrng 1 Door gasket, states that autho needed"

Near Terri Dr, Brookville, OH 45309
Shaun S.

Shaun S.

RANGE AMANA AGR5715QDQ "Upon arrival found that unit has a defective spark module, part not in stock at DAP, gave customer est for repair will call back if repairs desired"

Near Crestway Dr, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER MAYTAG MEDB835DW3 "Upon arrival customer stated that unit takes several cycles to dry and shows AF error. This is an air flow error. Ran unit to test. Unit is heating and moving air as it should. No blockages in blower housing, vent duct or screen. Good airflow and good cycling temps(135-160). Lint screen is blocked and is reducing air flow. Also unable to get unit into diagnostics to check errors. All buttons are functioning. Unit needs lint screen and electronic control. ; rqstng P&A on 1 W10859086 (Lint screen) and 1 W10827974 (Electronic Control)"

Near Landis Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR KITCHEN AID KSRG25F8VMS02 Replaced imk on unit

Near Diamond Mill Rd, Brookville, OH 45309
Shaun S.

Shaun S.

DISHWASHER FRIGIDAIRE FGHD2465NF1A Upon installing the board and panel then tech is receiving error code for a defective vent fan motor ; ordrng 1 VENTFANMOTOR and 1 WRINGHARNESS

Near Terri Dr, Brookville, OH 45309
Shaun S.

Shaun S.

DISHWASHER GE CDT835SSJ0SS Upon arrival found that display is out on the dishwasher and it also has a defective door switch. Customer to call back if repairs desired gave him est

Near Sterling Meadows Pl, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF263BEAEWW/AA Upon arrival found ice maker frosted over. Inspected unit to see if service bulletin has been performed yet and it has not. Thawed ice maker to inspect. Fill tube is in proper position and defrost drain is clear. Unit needs service kit. ; rqstng P&A on 1 DA82-02367A (Y CLIPS) and 1 DA92-00384B (MAIN PCB) and 1 DA97-15217D (ICE MAKER) and 1 DA97-19898A (DEFROST DRAIN TUBE)

Near Little Richmond Rd, Brookville, OH 45309
Shaun S.

Shaun S.

DISHWASHER FRIGIDAIRE GLD3450RDB0 Upon arrival found that start button not working on unit and door handle or latch is cracked both parts neeed replaced ; ordrng 1 154478403 (latch assy (blk)) and 1 154554302 (OVERLAY)

Near Flanders Ave, Brookville, OH 45309
Shaun S.

Shaun S.

WASHER KENMORE 110.2235251 "Upon arrival found that unit isn't getting cold water into machine due to blocked water screen on back of unit, cleaned out the screen and valve, ran and checked out, unit checks ok"

Near Little Richmond Rd, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER SPEED QUEEN AWN63RSN116TW01 "Upon arrival customer stated that unit had flashing wash and rinse light, then unlocked and stopped cycle. Ran unit through diagnostics to check. No error codes present. Unit ran through test with no issues. Could not duplicate concern of buzzing noise or error codes. Customer stated that they have use the machine since with no issue."

Near Crawford Toms Run Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF263BEAEBC/AA Upon arrival found unit humming from rear. Noise is coming from the compressor compartment. Removed cover and noise went away. Reposition foam pieces that insulated lines against cover and reinstalled cover. No more noise. All ok.

Near Brookville Phillipsburg Rd, Brookville, OH 45309
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FGHN2866PF1 Ran through diagnostics , control board not communicating to damper to open damper needs a new main board; ordrng 1 241996363 (board-main power)

Near Clayton Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR FRIGIDAIRE FGHN2866PF1 "Removed and replaced motor on unit, ran and checked out, unit checks ok upon techs departure"

Near Clayton Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF263BEAEBC/AA "Upon arrival found unit with ice under deli drawer, ice built up in vents at top right of evaporator. Thawed ice and removed evaporator cover. Found ice built up around evaporator lines and clogged defrost drain. Thawed ice from lines and cleared drain. Insulated lines with permagum and installed leak kit. All ok. No more leaks or ice build up. Please mail out invoice. ; used 1 DA82-01415A (LEAK KIT) from stock"

Near Brookville Phillipsburg Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR FRIGIDAIRE FGHN2866PF1 "Upon arrival found that unit is giving a SY EF error code which stands for defective evap fan motor, tech ordered and has its set for Tuesday as a return date ; ordrng 1 241509402 (motor)"

Near Clayton Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Replaced door gasket checks ok

Near Sweet Potato Ridge Rd, Brookville, OH 45309
Shaun S.

Shaun S.

WASHER MAYTAG MVWX700XL2 "Upon arrival found that unit is in need of a new hub drive and new GEARCASE, hub teeth worn out and GEARCASE bearing is blown ; ordrng 1 W10324651 (hub) and 1 W11132267 (gearcase)"

Near Kimmel Trail, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA "Contacted customer early morning and notified him that we was going to order new freezer door gasket and will call to set up appt to come back out and install when part arrives ; ordrng 1 FREEZERDOORGASKET"

Near Sweet Potato Ridge Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LGHB2869TF1 Removed ice maker to install new. When removing ice maker I noticed frost built up behind auger motor but no frost visible elsewhere. Removed air handler to inspect. Found 2 pinched/broken wires to the defrost heater. Ice maker evaporator wouldn’t defrost. Tested heater and it’s good. Repaired wires and ran defrost heater into test. Heater is working as it should. Wires became pinched when I installed the first ice maker. Reassembled and cycled ice maker to test. All ok ice maker functions properly.

Near Brookville Salem Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LGHB2869TF1 Upon arrival found ice bucket empty of ice and ice maker stalled. Forced ice maker to cycle and it is continually cycling and dumping water. Checked thermistor and defrost circuit to verify they are operating correctly. All ok. Unit needs ice maker replaced under part warranty. ; ordrng 1 243297609 (ICE MAKER (PW))

Near Brookville Salem Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LGHB2869TF1 Upon arrival customer stated unit isn’t making ice and questioned the power off setting. Stated it never goes from off to on. Explained to customer this is normal and only displays the power off symbol when it is powered off. Forced ice maker into cycle. Ice maker isn’t cycling and adding water. Line is clear. Replaced ice maker and ran to test. All ok. Advised customer bucket should be full in 36 hours. ; used 1 243297609 (ICE MAKER) from stock

Near Brookville Salem Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR GENERAL ELECTRIC GFE26JMMAFES Installed new control and programmed. Unit is functioning as it should. All ok.

Near Wilderness Cove, Brookville, OH 45309
Shaun S.

Shaun S.

DISHWASHER GE GDF645SMN0ES "Upon arrival found that reason for unit not working is child lock was on, showed customer how to lock and unlock control when that happens, unit checks ok"

Near Antwerp Ave, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Upon arrival unit wasn’t making noise. Customer defrosted unit a few days ago. Removed evaporator cover to inspect. Found signs of ice build up near lines and a small crack in the liner. Thawed ice and insulated lines and patched crack. All ok. No more noise or moisture.

Near Ankara Ave, Brookville, OH 45309
Shawn H.

Shawn H.

WASHER GE GTW330ASK3WW No repair.

Near Crawford Toms Run Rd, Brookville, OH 45309
Shawn H.

Shawn H.

DRYER SPEED QUEEN ADE30RGS171TW01 Upon arrival found unit will tumble but no heat. Removed kick panel and inspected heater. Found heating element shorted open. Replaced heater assembly and ran to test. Unit heats as it should. Advised customer to have vent duct replaced because it has holes in it. All ok otherwise. Ok per MRS. Douglas to charge cc. ; used 1 964P3 (ELEMENT) from stock

Near N Wolf Creek St, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR GE GFD28GELBDS "Installed new door.''

Near Crawford Toms Run Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA "Upon arrival found that seal out of place on freezer, tech made adjustment to gasket and also cycled imk through and checked for proper operation, unit checks ok"

Near Sweet Potato Ridge Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF263TEAESG/AA "Upon arrival customer stated that ice maker is frosted over, water leaks from dispenser and ice bucket is cracked. Removed ice bucket and found ice maker iced up. Thawed ice and inspected. Unit is in need of ice maker update kit and ice bucket. Bucket is cracked and pieces are coming off when ice is dispensed. ; rqstng P&A on 1 DA82-02714A (ICE MAKER SVC KIT) and 1 DA97-14474C (ICE BUCKET )"

Near Crawford Toms Run Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF23J9011SG/AA Removed ice bucket and thawed ice from ice box. Excessive ice build up around evaporator fan. This is why the auger motor was hard to remove. Freed auger motor. Finished installing ice maker update kit. Advised customer to dispose of first full ice bucket and it should be full in 24 hours.

Near Arlington Rd, Brookville, OH 45309
Shawn H.

Shawn H.

UPRIGHT / CHEST FRIGIDAIRE FFFH17F2QWB "Checked unit and found that it needs more than a door seal. The door liner is leaking air and getting ice and frost behind it. Frigidaire has an insulation kit for the door. Add insulation along the sides behind the liner, and silicone seal the liner to the door and gasket. ; ordrng 2 297268700 (insulation)s and 1 5300807509 (sealer d/w)"

Near Dodson Rd, Brookville, OH 45309
Shaun S.

Shaun S.

DISHWASHER FRIGIDAIRE FGHD2465NF1A "Upon arrival found that unit has a defective console panel assm, will not let u reset or clear out of selection; ordrng 1 807545704 (console assembly)"

Near Calmer Ernst Blvd, Brookville, OH 45309
Shaun S.

Shaun S.

DISHWASHER FRIGIDAIRE FGHD2465NF1A "Upon arrival found that unit has a defective console panel assm, will not let u reset or clear out of selection; ordrng 1 807545704 (console assembly)"

Near Calmer Ernst Blvd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE FFTR1821TW5 Upon arrival customer stated that the defrost drain pan underneath the unit is overflowing with water and spilling onto the floor. Water has caused linoleum to bubble and subfloor to come loose. Inspected drain pan for signs of leaks. No cracks in pan. At this time pan has 1/8” of water in it. Defrost tube is lined up above pan properly. No clogs in tube. Condenser fan is running when compressor is on. Checked level of unit and it has a slight tilt towards the front. About and 1/4”. Not enough to overflow. Water leak is not coming from the refrigerator. Advised customer that water isn’t from the refrigerator. Leak appears to be from the dishwasher. Customer has extended warranty on the dishwasher and will contact them.

Near Johnsville Brookville Rd, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR GENERAL ELECTRIC GFE26JMMAFES "Upon arrival customer stated that the unit stopped cooling in both sections. The ice in bucket had melted and leaked out, food thawed in freezer, and temps where in the 50’s. Checked control with Newfi. Error for Ice house temp high is only current code. Other codes are door codes from 11 months ago. Ran fans, damper and compressor in diagnostics. All fans are working, damper is opening as it should. Temps are around 42 in fresh food, and 4 freezer at this time. Control is intermittently dropping out causing no cool. Unit needs control. ; rqstng P&A on 1 WR55X30598 (board t main bf vs)"

Near Wilderness Cove, Brookville, OH 45309
Shawn H.

Shawn H.

REFRIGERATOR GENERAL ELECTRIC GFE26JMMAFES "Upon arrival customer stated that the unit stopped cooling in both sections. The ice in bucket had melted and leaked out, food thawed in freezer, and temps where in the 50’s. Checked control with Newfi. Error for Ice house temp high is only current code. Other codes are door codes from 11 months ago. Ran fans, damper and compressor in diagnostics. All fans are working, damper is opening as it should. Temps are around 42 in fresh food, and 4 freezer at this time. Control is intermittently dropping out causing no cool. Unit needs control. ; rqstng P&A on 1 WR55X30598 (board t main bf vs)"

Near Wilderness Cove, Brookville, OH 45309
Shawn H.

Shawn H.

DISHWASHER GE GSM603P-48AW Installed new sump assembly and ran to test. Unit is quieter than it was. No leaks all ok.

Near Mound St, Brookville, OH 45309
Shaun S.

Shaun S.

UPRIGHT / CHEST FRIGIDAIRE FFFH17F2QWB "Gasket leaking air along the top middle portion of the unit, tech previously tried steaming gasket along top to create better seal but did not hold ; ordrng 1 5304505529 (gasket)"

Near Dodson Rd, Brookville, OH 45309
Shaun S.

Shaun S.

REFRIGERATOR SAMSUNG RF23J9011SG/AA "Upon arrival found that tech was unable to remove auger assm from unit to make necessary repairs needed to imk according to service bulletin, contacted Samsung and preformed virtual call with them so they could see the issue, was told they would get back to us and let us know how to handle issue, saved tckt"

Near Arlington Rd, Brookville, OH 45309