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for Centerville, OH
Thomas - Centerville, OH
Professionally done. Refrig still operating fine
Rosemary - Centerville, OH
The serviceman was on time and very friendly. He fixed the dishwasher promptly and explained the next step, in the event that the “fix” did not work. The only thing I was surprised at was that he did not wear a mask. I was, however, asked ahead of time by the company customer service caller questions about COVID exposure, etc.
Response from Authorized Service:
Thank you very much for your follow up review! Our technicians are required to wear masks in the home. We are committed to training and reinforcing the standards that are expected but appreciate feedback from our customers! Please let us know if you have any additional questions!
Tim was on time very professional and personable. Certainly knew what he was doing and took care of a problem in just a few minutes.
Richard - Centerville, OH
Lucinda - Centerville, OH
Tim did a great job fixing the dryer ..He was very nice, quick and efficient.
Dennis - Centerville, OH
Tim was very professional with speedy service.
Joanne - Centerville, OH
Technician was quick, on time and efficient. Had parts needed on the truck. Great service experience.
Denise - Centerville, OH
He did a great job. The repair did not take long to do. My refrigerator is now working and is cold. I'm Happy!
Roger - Centerville, OH
Kevin was friendly, conscientious and knowledgeable.
Collette - Centerville, OH
Frederick - Centerville, OH
Exemplary care and service. And Steve has an outstanding personality.
Linda - Centerville, OH
Kevin was awesome- very professional and courteous.
Sally - Centerville, OH
He was wonderful, in fact the entire process was great.
Brenda - Centerville, OH
Professional, Knowledgeable, and Efficient
Cindi - Centerville, OH
Everyone at Authorized Service is always so nice and goes over and above. They always take care of the multiple issues I have with the extended warranty on my Samsung refrigerator.
Susan - Centerville, OH
Great service a full day ahead of schedule
Cindi - Centerville, OH
Quick, knowledgeable and solved the problem
David - Centerville, OH
The tech knew exactly what was wrong and just like the night we conceived our first child, in and in about 15 minutes.
Very good service. The service man was very nice and informative answering all questions.
Donald - Centerville, OH
Daniel - Centerville, OH
Tim did what literally 4 people could not do because he actually cared and took the time. Cannot congratulate enough and once again thank you.
very competent service tech, credible analysis of problem
Sandra - Centerville, OH
Great Service. Very like-able.
Gary - Centerville, OH
Ruegsegger - Centerville, OH
good serviceman. Aimed to please!
John - Centerville, OH
Good man and worked in a difficult position to repair our Frige!
Steven - Centerville, OH
Brenda - Centerville, OH
Repair man was knowledgeable and efficient. He did a great job.
Roger - Centerville, OH
From the intitial phone call to the thank you for your help, the word professional best describes my experience.
William - Centerville, OH
Kathleen - Centerville, OH
WASHER LG wm3001hpa Inspected the unit and found the gearcase making a loud grinding noise. Inspected the back and found damage to the motor and rotor. Checked control board and it is not responding to commands and beeping. Ordering parts. The unit is 14 years old and located in the laundry room. Auth for 2nd tech required. ; rqstng P&A on 1 4434ER0002D (Support spine) and 1 AJQ54138201 (Inner basket) and 1 4417EA1002H (Stator) and 1 4413ER1003A (Rotor) and 1 EBR44289802 (Board)
WASHER SAMSUNG WA50M7450AW/A4 "Instructed customer on cleaning tablets and usage. Debris is from water standing in the tub and now it is floating to the top; (created new UIS, deleted prior attachment to UisID 26474)"
MICROWAVE KENMORE 665.6968299 Checked unit over found that the unit needs a new main control and a display. Parts are showing no longer available. Unit is about 15 to 20 years old in the kitchen.; rqstng P&A on 1 8184972(Nla) (Control) and 1 8169536(Nla) (Display)
DISHWASHER KITCHEN AID KUDS30IVWH3 Fixed float switch. Checks ok
FREEZER FRIGIDAIRE LFFH20F3QWC Replaced bad cooling fan.. checks ok; used 1 297250000 (EVAP FAN MOTOR) from stock
DISHWASHER KITCHEN AID KUDC03IVBL4 Found bad connection on control and breaker shut off.
WASHER SPEED QUEEN AWN63RSN116TW01 Checked unit over found issue with door lock. Fixed door lock. Checks ok
REFRIGERATOR FRIGIDAIRE FRS26ZRFW1 Installed new defrost timer and defrost thermostat and checks OK
REFRIGERATOR FRIGIDAIRE FGHC2331PF7 Inspected unit and found the fresh food section an average of 38° in the freezer section an average of 23°. Unit had only been plugged in for about a day. Found a large rust spot on the back of the unit on the freezer section side and it appears the insulation on the back of the unit failed allowing moisture and ice to build up causing the back panel to rust. Reference photos attached. Unit is 7 years old and located in the kitchen. This is a pre-existing condition and from the signs of rust and damage has been this way for at least a year. Called AHS and they are placing the unit into replacement options. Called the customer and advised.
RANGE FRIGIDAIRE MISSING TAG 12/22/20 Checked unit over found at the left rear burner would not come on. Tested and found bad burner. Unit needs new burner unit is approximately 10 years old in the kitchen. Could not locate model or serial tag. Attached multiple pictures.
WASHER GENERAL ELECTRIC GFW550SSN0WW Inspected unit and found the door lock misaligned and not closing properly. Made adjustments to the door and lock. Ran a test cycle and the door locked or unlocked without any issues. All checks OK
REFRIGERATOR FRIGIDAIRE FRS26ZRFW1 Def tstast is open and timer is not advancing; ordrng 1 215846602 (Timer) and 1 5303917954 (Bimetal)
DRYER LG DLG1502W Replace two rollers and greased other rollers. Checks OK; used 2 4581el2002c (Roller) from stock
RANGE BOSCH HDI8054U/01 Inspected the unit and found 2x oven knobs damaged. Knobs are considered cosmetic warranty. Customer to order the knobs themselves.
WASHER MAYTAG MVWC565FW1 Inspected the unit and found while draining the unit that the home drain backed up and poured water onto the floor. I advised the customer they needed to contact a plumber.
DISHWASHER FRIGIDAIRE FDB4315LFC0 Customer stated as long as they are running hot water through the sink for a minute before they turn on the dishwasher that the HD code no longer shows up. Installed rinse aid dispenser and filled the unit. All checks OK
REFRIGERATOR FRIGIDAIRE FFHI1832TS0 EVAP coil has good frost patern EVAP fan is fine
WASHER LG WT5680HWA Replaced main control. Checks ok
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Cleared out defrost drain and tightened door handle no deductible due to same problem
REFRIGERATOR BO SAMSUNG RF23HCEDBSR/AA Unit needs repaired per icemaker bulletin and fresh food fan is frozen up; rqstng P&A on 1 DA97-12608A (Fan assy) and 1 DA97-14504C (Container) and 1 DA82-02698a (Icemaker kit)
REFRIGERATOR SAMSUNG RS25H5111WW/AA Showed customer how to shut icemaker on and off. Because she said its making a grinding noise.
WASHER LG WT5680HWA Customer OKd parts order; ordrng 1 EBR79523101 (Control)
DISHWASHER FRIGIDAIRE FDB4315LFC0 Upon arrival the customer had the unit running through a cycle and was almost completed. The HD code was displayed. HD is for heat delay due to the water temp not being over or at 120 degrees. I advised the customer they could run the hot water at the sink for about a min before running a wash cycle and that will help avoid the HD code. Ordering soap and rinse aid dispenser.; rqstng P&A on 1 5304507354 (Dispenser) and 1 154290204 (Thermistat)
DISHWASHER BOSCH SHS843AF5N/01 Checked unit over found that the unit was filling with water properly and washing properly.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Replaced light. Checks ok; used 2 W10695459 (MODULE) from stock
REFRIGERATOR LG LMXS28626D/00 Inspected unit and found the mullion not closing properly due to a spring misaligned inside of it. Took mullion apart and made adjustments to the spring. Reassembled it onto the door and now the doors closing properly. All checks OK demonstrated multiple times to the customer.
WASHER MAYTAG MAH5500BWW Inspected the unit and found the control panel freezing up and not responding. Parts discontinued as of 2015.
REFRIGERATOR SAMSUNG RF28HEDBSR/AA 01 "Customer had a video of the noise, check all of the fans and saw a small amount of ice . Thawed out. Advise the customer to call if happens again."
DISHWASHER FRIGIDAIRE FDB4315LFC0 Installed control board and panel. All checks ok.
REFRIGERATOR SAMSUNG RS25H5111WW/AA Installed fresh food evap cover. All checks OK
MICROWAVE GE JVM3160DF2WW Inspected unit and found the door handle damaged and the lights under the unit not turning on. Drop the bottom of the unit and found the control board not sending the correct voltage to the light sockets. Provide a quote for repair. Customer declined repair.
REFRIGERATOR SAMSUNG RS260BEAESR/AA Ice maker not shutting of need to replace icemaker arm is broken off; used 1 DA97-07603B (ICE MAKER) from stock
DISHWASHER FRIGIDAIRE FFCD2413US2A Replaced spray arm. Checks ok
DRYER MAYTAG MED5100DW1 Upon arrival customer stated that door makes a vibrating noise from the right upper side. You can push on the door and it goes away. Ran unit to test and had customer listening to pinpoint noise but it did not make it. Checked all bolts on door and frame for tightness and all are good. Found door bumpers not fully inserted into door. Pushed bumpers in and ran to test again. Still no noise form door. Unit does have some minor cabinet vibration on the left lower side but this is not the noise customer is concerned with. Could not duplicate noise. Advised customer to use and monitor.
REFRIGERATOR SAMSUNG RS25H5111WW/AA Inspected unit and found the fan not functioning on the fresh food evap cover and warm air getting behind the evaporator cover. Ordering part.; ordrng 1 DA97-08724N (FRESHFOOD EVAP COVER)
REFRIGERATOR LG LFX25973D No issues with the refrigerator it is making ice the way it supposed to.
REFRIGERATOR KITCHENAID KRMF706ESS01 No repair.
DISHWASHER FRIGIDAIRE FDB4315LFC0 Inspected the unit and could not get it to go into diagnostics. Tried multiple times. Several keys now not responding. Ordering control board and panel.; rqstng P&A on 1 154639208 (CONTROL PANEL) and 1 154757002 (CONTROL BOARD)
REFRIGERATOR BOSCH B20CS80SNS/01 Installed new water valve, the old one was leaking
DISHWASHER FRIGIDAIRE FFCD2413US2A Unit needs spray arm. Part is not available anywhere. Let them know what was going on.; ordrng 1 5304517203 (SPRAY ARM)