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for Centerville, OH
Thomas - Centerville, OH
Professionally done. Refrig still operating fine
Rosemary - Centerville, OH
The serviceman was on time and very friendly. He fixed the dishwasher promptly and explained the next step, in the event that the “fix” did not work. The only thing I was surprised at was that he did not wear a mask. I was, however, asked ahead of time by the company customer service caller questions about COVID exposure, etc.
Response from Authorized Service:
Thank you very much for your follow up review! Our technicians are required to wear masks in the home. We are committed to training and reinforcing the standards that are expected but appreciate feedback from our customers! Please let us know if you have any additional questions!
Tim was on time very professional and personable. Certainly knew what he was doing and took care of a problem in just a few minutes.
Richard - Centerville, OH
Lucinda - Centerville, OH
Tim did a great job fixing the dryer ..He was very nice, quick and efficient.
Dennis - Centerville, OH
Tim was very professional with speedy service.
Joanne - Centerville, OH
Technician was quick, on time and efficient. Had parts needed on the truck. Great service experience.
Denise - Centerville, OH
He did a great job. The repair did not take long to do. My refrigerator is now working and is cold. I'm Happy!
Roger - Centerville, OH
Kevin was friendly, conscientious and knowledgeable.
Collette - Centerville, OH
Frederick - Centerville, OH
Exemplary care and service. And Steve has an outstanding personality.
Linda - Centerville, OH
Kevin was awesome- very professional and courteous.
Sally - Centerville, OH
He was wonderful, in fact the entire process was great.
Brenda - Centerville, OH
Professional, Knowledgeable, and Efficient
Cindi - Centerville, OH
Everyone at Authorized Service is always so nice and goes over and above. They always take care of the multiple issues I have with the extended warranty on my Samsung refrigerator.
Susan - Centerville, OH
Great service a full day ahead of schedule
Cindi - Centerville, OH
Quick, knowledgeable and solved the problem
David - Centerville, OH
The tech knew exactly what was wrong and just like the night we conceived our first child, in and in about 15 minutes.
Very good service. The service man was very nice and informative answering all questions.
Donald - Centerville, OH
Daniel - Centerville, OH
Tim did what literally 4 people could not do because he actually cared and took the time. Cannot congratulate enough and once again thank you.
very competent service tech, credible analysis of problem
Sandra - Centerville, OH
Great Service. Very like-able.
Gary - Centerville, OH
Ruegsegger - Centerville, OH
good serviceman. Aimed to please!
John - Centerville, OH
Good man and worked in a difficult position to repair our Frige!
Steven - Centerville, OH
Brenda - Centerville, OH
Repair man was knowledgeable and efficient. He did a great job.
Roger - Centerville, OH
From the intitial phone call to the thank you for your help, the word professional best describes my experience.
William - Centerville, OH
Kathleen - Centerville, OH
REFRIGERATOR LG LFX25973D No issues with the refrigerator it is making ice the way it supposed to.
REFRIGERATOR KITCHENAID KRMF706ESS01 No repair.
DISHWASHER FRIGIDAIRE FDB4315LFC0 Inspected the unit and could not get it to go into diagnostics. Tried multiple times. Several keys now not responding. Ordering control board and panel.; rqstng P&A on 1 154639208 (CONTROL PANEL) and 1 154757002 (CONTROL BOARD)
REFRIGERATOR BOSCH B20CS80SNS/01 Installed new water valve, the old one was leaking
DISHWASHER FRIGIDAIRE FFCD2413US2A Unit needs spray arm. Part is not available anywhere. Let them know what was going on.; ordrng 1 5304517203 (SPRAY ARM)
REFRIGERATOR KITCHENAID KRMF706ESS01 reschedule call with customer ; schdld next appmnt for 10/27 TUE 1 pm"
MICROWAVE FRIGIDAIRE FFMV1846VBA Installed microwave. Checks ok
MICROWAVE FRIGIDAIRE FGMV173KQB Replaced parts and unit still isnt heating. No repair customer replacing unit. I took old unit for her since it was already down.
DRYER - ELECTRIC LG DLEX3700V Checked unit over found bad connected on display. Fixed connection checks ok
REFRIGERATOR SAMSUNG RF28HMEDBSR Replaced icemaker. Checks ok; used 1 DA97-15217D (ICE MAKER) from stock
MICROWAVE KENMORE 40185043210 Tested unit found we had 120 volts going to the socket bulb is bad. Customer replacing bulb.
REFRIGERATOR BOSCH B20CS80SNS/01 Check unit over found a second leak in the waterline cut and spliced in connector. Checks OK
REFRIGERATOR FRIGIDAIRE FFTR1425VW Found loose connection on main brd
MICROWAVE FRIGIDAIRE FGMV173KQB Checked unit over found that unit was loud and buzzing. Unit would not heat up at all power going to magnetron but magnetron was not heating. Unit needs new magnetron microwave will have to be removed from the wall to install.
REFRIGERATOR SAMSUNG RF30HBEDBSR-AA Checked unit over found that the icemaker wasnt filling with water. Replaced icemaker. Checks ok. Explain to the customer that the water coming out of the dispenser is dictated by the amount of pressure coming into the refrigerator and that I could not change that. Customer had just replaced the filter water pressure has been this way since theyve lived in the home; used 1 DA97-15217D (ICE MAKER) from stock
DRYER ELECTROLUX EFME427UIW1 Replaced shorted heater. Checks ok; ordrng 1 137114000(TS) (heater)
DRYER GE DDE7900GBLWH Needs new rear bearing kit; ordrng 1 WE25M40 (DRUM KIT)
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA Installed new icemaker, all operations check ok
REFRIGERATOR LG LFX28968ST/02 Icemaker motor locking up; ordrng 1 AEQ73110210 (OMK)
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA Install new refrigerator back wall as well as main board put unit in diagnostics noticed that the customer has an ice room fan issue -order new auger fan assembly; ordrng 1 1111 (AUGER/FAN ASSY. ICE ROOM)
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA Unit is not cooling. Found that the unit is not going into defrost mode..; rqstng P&A on 1 1111 (MAIN BOARD) and 1 2222 (REFRIGERATOR BACK WALL WITH FAN. )
WASHER MAYTAG MVWC565FW1 Replaced parts listed check ok
MICROWAVE GE SCB1001KSS01 Checked unit over found that the customer needed a new bulb. No repair due to cost. Microwave has to be removed to install.
WASHER MAYTAG MVWB865GW0 "Needs inner basket, transmission, agitator, due to noise in spin and agitation. Additional labor due to being a transmission job.; rqstng P&A on 1 W10811956 (GEAR CASE) and 1 W10811960 (spin basket) and 1 W11161960 (agitator), states that autho needed"
DISHWASHER SAMSUNG DMT800RHS/XAA Needs new drain pump due to broken impeller. Dishwasher cant come out due to flooring being too high. Customer wants to replace dishwasher. No repair.
REFRIGERATOR SAMSUNG RF30HBEDBSR/AA Replaced shorted icemaker. Checks ok; used 1 DA97-15217D (ICE MAKER) from stock
REFRIGERATOR FRIGIDAIRE LFHT1831QF3 Cleared ice around fan. Checks ok
REFRIGERATOR FRIGIDAIRE FFHI1835VS0 Adjusted door seal and sealed around water line coming into freezer. Checks ok. Door has already been replaced by Wes.
WASHER MAYTAG MVWB865GW0 Checked unit over found that the water would make a slight squealing noise when it was agitating back and forth. Noise is coming from seal in top of gear case. Due to build up of dog hair. Instructed customer to run cleaning tablets. See if that will take care of noise.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Called techline-Scott-need to repair per bulletin-w11092686f ordered parts for this repair; ordrng 2 2185788 (clamp)s and 1 482338 (adhesive) and 1 W11457241 (KITS)
DISHWASHER FRIGIDAIRE FFCD2413US2A Replaced parts listed checks ok
DISHWASHER WHIRLPOOL WDT780SAEM1 Reset control and fixed broken wire feeding main control board. Checks ok
REFRIGERATOR KITCHEN AID KRMF706ESS01 Calling tech line-Rory-Ran through diagnostics and checks OK tech line said tighten thermistor to suction line and fresh food evaporator section for better defrost
DISHWASHER KENMORE DUI1061XTST0 Talked with AHS and they said because customer has had multiple issues and still not working. Theyre putting it into options because at this point it will need a tub and inner door linear. AUTH#100PMJM
DRYER GE DDE7900GBLWH Dissembled unit greased rollers and idlers. And cleaned lint build up. Checks ok.
DRYER SAMSUNG DV42H5000EW/A3 Checked unit over found that the unit had a shorted heater. Replaced heater. Checks ok; used 1 DE486A (ELEMENT) from stock
WASHER MAYTAG MVWB855DC3 Replaced agitator ok
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Replaced icemaker checks ok; used 1 W10300022 (ICE MAKER) from stock
DISHWASHER BOSCH SHP878ZD5N/01 Customer instruct. Checks ok
DISHWASHER FRIGIDAIRE FFCD2413US2A Fixed door seal. Checks ok