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Local Reviews
for Centerville, OH

Authorized Service Rated 4.9 out of 5 stars based on 32 customer reviews

Map of Centerville, OH

Tom




Review of Authorized Service

Professionally done. Refrig still operating fine


Map of Centerville, OH

Dishwasher repair




Review of Authorized Service

The serviceman was on time and very friendly. He fixed the dishwasher promptly and explained the next step, in the event that the “fix” did not work. The only thing I was surprised at was that he did not wear a mask. I was, however, asked ahead of time by the company customer service caller questions about COVID exposure, etc.


Response from Authorized Service:

Thank you very much for your follow up review! Our technicians are required to wear masks in the home. We are committed to training and reinforcing the standards that are expected but appreciate feedback from our customers! Please let us know if you have any additional questions!


Map of Centerville, OH

Tim was on time very professional and personable. Certainly knew what he was doing and took care of a problem in just a few minutes.




Review of Authorized Service


Map of Centerville, OH

Lucinda




Review of Authorized Service

Tim did a great job fixing the dryer ..He was very nice, quick and efficient.


Map of Centerville, OH

Denny




Review of Authorized Service

Tim was very professional with speedy service.


Map of Centerville, OH

Excellent Service




Review of Authorized Service

Technician was quick, on time and efficient. Had parts needed on the truck. Great service experience.


Map of Centerville, OH

Great Service




Review of Authorized Service

He did a great job. The repair did not take long to do. My refrigerator is now working and is cold. I'm Happy!


Map of Centerville, OH

Great Service!




Review of Authorized Service

Kevin was friendly, conscientious and knowledgeable.


Map of Centerville, OH

Collette




Review of Authorized Service

Great service


Map of Centerville, OH

Oven Repair/Service




Review of Authorized Service

Exemplary care and service. And Steve has an outstanding personality.


Linda




Review of Authorized Service

Kevin was awesome- very professional and courteous.


Great




Review of Authorized Service

He was wonderful, in fact the entire process was great.


Great Service




Review of Authorized Service

Professional, Knowledgeable, and Efficient


great service




Review of Authorized Service

Everyone at Authorized Service is always so nice and goes over and above. They always take care of the multiple issues I have with the extended warranty on my Samsung refrigerator.


Terrific Service




Review of Authorized Service


Great service a full day ahead of schedule




Review of Authorized Service


Quick, knowledgeable and solved the problem




Review of Authorized Service

The tech knew exactly what was wrong and just like the night we conceived our first child, in and in about 15 minutes.


Very good service. The service man was very nice and informative answering all questions.




Review of Authorized Service


Beautiful....A+++++




Review of Authorized Service

Tim did what literally 4 people could not do because he actually cared and took the time. Cannot congratulate enough and once again thank you.


very competent service tech, credible analysis of problem




Review of Authorized Service


Great Service. Very like-able.




Review of Authorized Service


Gary




Review of Authorized Service


good serviceman. Aimed to please!




Review of Authorized Service

Good man and worked in a difficult position to repair our Frige!


Doug




Review of Authorized Service

Good service


Great Service




Review of Authorized Service

Repair man was knowledgeable and efficient. He did a great job.


Very Professional




Review of Authorized Service

From the intitial phone call to the thank you for your help, the word professional best describes my experience.


Awesome




Review of Authorized Service


Great service




Review of Authorized Service


sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG wm3001hpa Inspected the unit and found the gearcase making a loud grinding noise. Inspected the back and found damage to the motor and rotor. Checked control board and it is not responding to commands and beeping. Ordering parts. The unit is 14 years old and located in the laundry room. Auth for 2nd tech required. ; rqstng P&A on 1 4434ER0002D (Support spine) and 1 AJQ54138201 (Inner basket) and 1 4417EA1002H (Stator) and 1 4413ER1003A (Rotor) and 1 EBR44289802 (Board)

Near Falls Creek Ln, Centerville, OH 45458
Tim  R.

Tim R.

WASHER SAMSUNG WA50M7450AW/A4 "Instructed customer on cleaning tablets and usage. Debris is from water standing in the tub and now it is floating to the top; (created new UIS, deleted prior attachment to UisID 26474)"

Near Avingnon Way, Centerville, OH 45458
Tim  R.

Tim R.

MICROWAVE KENMORE 665.6968299 Checked unit over found that the unit needs a new main control and a display. Parts are showing no longer available. Unit is about 15 to 20 years old in the kitchen.; rqstng P&A on 1 8184972(Nla) (Control) and 1 8169536(Nla) (Display)

Near Sentinel Oak Dr, Centerville, OH 45458
Tim  R.

Tim R.

DISHWASHER KITCHEN AID KUDS30IVWH3 Fixed float switch. Checks ok

Near Lyons Dr, Centerville, OH 45459
Tim  R.

Tim R.

FREEZER FRIGIDAIRE LFFH20F3QWC Replaced bad cooling fan.. checks ok; used 1 297250000 (EVAP FAN MOTOR) from stock

Near Lyons Dr, Centerville, OH 45459
Tim  R.

Tim R.

DISHWASHER KITCHEN AID KUDC03IVBL4 Found bad connection on control and breaker shut off.

Near Brigham Sq, Centerville, OH 45459
Tim  R.

Tim R.

WASHER SPEED QUEEN AWN63RSN116TW01 Checked unit over found issue with door lock. Fixed door lock. Checks ok

Near Sterling Pl, Centerville, OH 45459
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FRS26ZRFW1 Installed new defrost timer and defrost thermostat and checks OK

Near Streamside Dr, Centerville, OH 45459
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR FRIGIDAIRE FGHC2331PF7 Inspected unit and found the fresh food section an average of 38° in the freezer section an average of 23°. Unit had only been plugged in for about a day. Found a large rust spot on the back of the unit on the freezer section side and it appears the insulation on the back of the unit failed allowing moisture and ice to build up causing the back panel to rust. Reference photos attached. Unit is 7 years old and located in the kitchen. This is a pre-existing condition and from the signs of rust and damage has been this way for at least a year. Called AHS and they are placing the unit into replacement options. Called the customer and advised.

Near Winding Green Way, Centerville, OH 45458
Tim  R.

Tim R.

RANGE FRIGIDAIRE MISSING TAG 12/22/20 Checked unit over found at the left rear burner would not come on. Tested and found bad burner. Unit needs new burner unit is approximately 10 years old in the kitchen. Could not locate model or serial tag. Attached multiple pictures.

Near Blackstone Dr, Centerville, OH 45459
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER GENERAL ELECTRIC GFW550SSN0WW Inspected unit and found the door lock misaligned and not closing properly. Made adjustments to the door and lock. Ran a test cycle and the door locked or unlocked without any issues. All checks OK

Near Centerville, OH 45459
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FRS26ZRFW1 Def tstast is open and timer is not advancing; ordrng 1 215846602 (Timer) and 1 5303917954 (Bimetal)

Near Streamside Dr, Centerville, OH 45459
Tim  R.

Tim R.

DRYER LG DLG1502W Replace two rollers and greased other rollers. Checks OK; used 2 4581el2002c (Roller) from stock

Near Centerville, OH 45429
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

RANGE BOSCH HDI8054U/01 Inspected the unit and found 2x oven knobs damaged. Knobs are considered cosmetic warranty. Customer to order the knobs themselves.

Near Fawn Lea Trail, Centerville, OH 45459
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MVWC565FW1 Inspected the unit and found while draining the unit that the home drain backed up and poured water onto the floor. I advised the customer they needed to contact a plumber.

Near Elmwood Dr, Centerville, OH 45459
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER FRIGIDAIRE FDB4315LFC0 Customer stated as long as they are running hot water through the sink for a minute before they turn on the dishwasher that the HD code no longer shows up. Installed rinse aid dispenser and filled the unit. All checks OK

Near Glen Vista Ct, Centerville, OH 45459
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FFHI1832TS0 EVAP coil has good frost patern EVAP fan is fine

Near Hawthorne Gate Dr, Centerville, OH 45458
Tim  R.

Tim R.

WASHER LG WT5680HWA Replaced main control. Checks ok

Near Star Valley Ct, Centerville, OH 45458
Kevin M.

Kevin M.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Cleared out defrost drain and tightened door handle no deductible due to same problem

Near Colchester Ct, Centerville, OH 45458
Kevin M.

Kevin M.

REFRIGERATOR BO SAMSUNG RF23HCEDBSR/AA Unit needs repaired per icemaker bulletin and fresh food fan is frozen up; rqstng P&A on 1 DA97-12608A (Fan assy) and 1 DA97-14504C (Container) and 1 DA82-02698a (Icemaker kit)

Near Meadowview Dr, Centerville, OH 45459
Tim  R.

Tim R.

REFRIGERATOR SAMSUNG RS25H5111WW/AA Showed customer how to shut icemaker on and off. Because she said its making a grinding noise.

Near Star Valley Ct, Centerville, OH 45458
Tim  R.

Tim R.

WASHER LG WT5680HWA Customer OKd parts order; ordrng 1 EBR79523101 (Control)

Near Star Valley Ct, Centerville, OH 45458
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER FRIGIDAIRE FDB4315LFC0 Upon arrival the customer had the unit running through a cycle and was almost completed. The HD code was displayed. HD is for heat delay due to the water temp not being over or at 120 degrees. I advised the customer they could run the hot water at the sink for about a min before running a wash cycle and that will help avoid the HD code. Ordering soap and rinse aid dispenser.; rqstng P&A on 1 5304507354 (Dispenser) and 1 154290204 (Thermistat)

Near Glen Vista Ct, Centerville, OH 45459
Tim  R.

Tim R.

DISHWASHER BOSCH SHS843AF5N/01 Checked unit over found that the unit was filling with water properly and washing properly.

Near Foxmoor Cir, Centerville, OH 45429
Tim  R.

Tim R.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 Replaced light. Checks ok; used 2 W10695459 (MODULE) from stock

Near Fawn Lea Trail, Centerville, OH 45459
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR LG LMXS28626D/00 Inspected unit and found the mullion not closing properly due to a spring misaligned inside of it. Took mullion apart and made adjustments to the spring. Reassembled it onto the door and now the doors closing properly. All checks OK demonstrated multiple times to the customer.

Near Brooks Bend Ct, Centerville, OH 45458
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MAH5500BWW Inspected the unit and found the control panel freezing up and not responding. Parts discontinued as of 2015.

Near Ocala Ct, Centerville, OH 45459
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HEDBSR/AA 01 "Customer had a video of the noise, check all of the fans and saw a small amount of ice . Thawed out. Advise the customer to call if happens again."

Near Remington Hill Rd, Centerville, OH 45458
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER FRIGIDAIRE FDB4315LFC0 Installed control board and panel. All checks ok.

Near Glen Vista Ct, Centerville, OH 45459
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR SAMSUNG RS25H5111WW/AA Installed fresh food evap cover. All checks OK

Near W Spring Valley Pike, Centerville, OH 45458
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE GE JVM3160DF2WW Inspected unit and found the door handle damaged and the lights under the unit not turning on. Drop the bottom of the unit and found the control board not sending the correct voltage to the light sockets. Provide a quote for repair. Customer declined repair.

Near W Spring Valley Pike, Centerville, OH 45458
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RS260BEAESR/AA Ice maker not shutting of need to replace icemaker arm is broken off; used 1 DA97-07603B (ICE MAKER) from stock

Near Yankee St, Centerville, OH 45458
Tim  R.

Tim R.

DISHWASHER FRIGIDAIRE FFCD2413US2A Replaced spray arm. Checks ok

Near Oak Hill Ln, Centerville, OH 45459
Shawn H.

Shawn H.

DRYER MAYTAG MED5100DW1 Upon arrival customer stated that door makes a vibrating noise from the right upper side. You can push on the door and it goes away. Ran unit to test and had customer listening to pinpoint noise but it did not make it. Checked all bolts on door and frame for tightness and all are good. Found door bumpers not fully inserted into door. Pushed bumpers in and ran to test again. Still no noise form door. Unit does have some minor cabinet vibration on the left lower side but this is not the noise customer is concerned with. Could not duplicate noise. Advised customer to use and monitor.

Near Mourning Dove Ct, Centerville, OH 45458
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR SAMSUNG RS25H5111WW/AA Inspected unit and found the fan not functioning on the fresh food evap cover and warm air getting behind the evaporator cover. Ordering part.; ordrng 1 DA97-08724N (FRESHFOOD EVAP COVER)

Near W Spring Valley Pike, Centerville, OH 45458
Tim  R.

Tim R.

REFRIGERATOR LG LFX25973D No issues with the refrigerator it is making ice the way it supposed to.

Near Hingham Ln, Centerville, OH 45459
Steve G.

Steve G.

REFRIGERATOR KITCHENAID KRMF706ESS01 No repair.

Near Gem Stone Dr, Centerville, OH 45458
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER FRIGIDAIRE FDB4315LFC0 Inspected the unit and could not get it to go into diagnostics. Tried multiple times. Several keys now not responding. Ordering control board and panel.; rqstng P&A on 1 154639208 (CONTROL PANEL) and 1 154757002 (CONTROL BOARD)

Near Glen Vista Ct, Centerville, OH 45459
Kevin M.

Kevin M.

REFRIGERATOR BOSCH B20CS80SNS/01 Installed new water valve, the old one was leaking

Near Kenworthy Pl, Centerville, OH 45458
Tim  R.

Tim R.

DISHWASHER FRIGIDAIRE FFCD2413US2A Unit needs spray arm. Part is not available anywhere. Let them know what was going on.; ordrng 1 5304517203 (SPRAY ARM)

Near Oak Hill Ln, Centerville, OH 45459