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Local Reviews
for West Alexandria, OH

Authorized Service Rated 4.9 out of 5 stars based on 9 customer reviews

Map of West Alexandria, OH

Great timely service




Review of Authorized Service


Map of West Alexandria, OH

Great job




Review of Authorized Service

Great job didn’t take a minute don’t feel like I should have been charged a 50.00 a hour when it took a minute to fix a ice door no problem with service charge


Map of West Alexandria, OH

Awesome




Review of Authorized Service


Map of West Alexandria, OH

Great service and response.




Review of Authorized Service

Unit is working fine. Thank you for the prompt service.


Map of West Alexandria, OH

Awesome job thanks !




Review of Authorized Service


Map of West Alexandria, OH

Frig




Review of Authorized Service

Awesome service person did great job explaining the problem and what he was going to do to make the repair!


Map of West Alexandria, OH

Great Service!!




Review of Authorized Service

Very happy with the knowledge of the serviceman, and he was very kind!!


Map of West Alexandria, OH

Terry




Review of Authorized Service

Very happy with our experience, from the first call we made, to the timing the technician arrived, and to the technician himself!!!


Map of West Alexandria, OH

Good service




Review of Authorized Service

Sean was the repairman that came out (he’s been here before). Very professional and courteous.


Shawn H.

Shawn H.

WASHER SAMSUNG WF42H5200AF/A2 Upon arrival customer stated that since the unit was moved to repair a leaking water line behind; that it goes out of balance code and found unit not level causing unit to shake. Left rear leg wasn’t contacting the ground. Leveled unit and ran in spin to test. Unit no longer shakes and spins smooth. All ok.

Near Western Dr, West Alexandria, OH 45381
Shawn H.

Shawn H.

RANGE SAMSUNG NX58K7850SG/AA Upon arrival customer stated that unit worked great up until last week when upper oven won’t ignite. Pulled unit out to gain access to igniter. When pulling unit out I heard a hissing and smelled gas. Copper gas line was pinched and when pulling out unit it opened up. Shut gas off to unit and advised customer. Continued checking unit over and found igniter not drawing any amperage. Has proper voltage to it but no amp draw or glow. Unit needs igniter. Customer is repairing gas line. ; ordrng 1 Dg94-00520a (IGNITER)

Near Bantas Creek Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

WASHER MAYTAG MVWC565FW0 "F0E5 Off balance code present. Checked unit over and found it to be out of level, tub loose from drive hub, motor pulley loose, lots of end play in trans, and clutch worn. Unit is going out of balance due to the tub being loose and worn suspension. Tub is loose because trans has endplay that allowed the drive hub to wear. Motor pulley is worn and sloppy. Suspension needs replaced because unit has been un-level for so long. Unit will need transmission, drive hub, clutch, suspension set, motor, and unit leveled. Unit is 4 years old in laundry room. ; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11130362 (suspension)"

Near OH-503, West Alexandria, OH 45381
Shawn H.

Shawn H.

REFRIGERATOR GE GFE26GSHESS Upon arrival found lower defrost drain clogged. Causing drain to overflow. Cleared drain and installed heater wire. Drain is clear and good to go. No more water leaks.

Near Lexington Salem Rd, West Alexandria, OH 45381
Tim  R.

Tim R.

RANGE FRIGIDAIRE FFEW2726TSD Replaced control. Checks ok

Near N Sulphur Springs Rd, West Alexandria, OH 45381
Tim  R.

Tim R.

RANGE FRIGIDAIRE FFEW2726TSD Checks unit over found that the unit needs a new control.

Near N Sulphur Springs Rd, West Alexandria, OH 45381
Tim  R.

Tim R.

WASHER MAYTAG MVWC415EW1 Replaced actuator. Tests ok. Unit wasn’t spinning out correctly had error code for faulty speed sensor.; used 1 W10913953 (ACTUATOR) from stock

Near US-35, West Alexandria, OH 45381
Kevin M.

Kevin M.

REFRIGERATOR GE GSH25KGMCCC Unit needs new defrost heater and cont brd

Near N Factory Rd, West Alexandria, OH 45381
Kevin S.

Kevin S.

REFRIGERATOR HISENSE n/a "Replaced control per instructions. Unit compressor appears to have come on, checked temperature settings in ui set to 36F and 0F. Told customer to monitor if not cooling."

Near Conley Dr, West Alexandria, OH 45381
Kevin S.

Kevin S.

DRYER SPEED QUEEN ADE4BRGS175TW01 used 1 RB170002 (ROLLER KIT) from stock

Near Brenda Blvd, West Alexandria, OH 45381
Kevin S.

Kevin S.

DRYER WHIRLPOOL WED7990FW0 "Customer complaint is that unit takes too long to dry clothes. Upon inspection checked lint trap and bottom screen and filters looked clean. Checked rear of unit at evap cooling fan looked clean. Customer not home but teenage children and grandfather was there. Checked wall receptacle looked good and was getting 240V at terminal block and 120V each leg while running. Put unit into diagnostics, unit had an F2E1 UI stuck button and F4E4 L2 line voltage error or low voltage detected at ccu. Troubleshooting to check plug and terminal, household wiring etc. which all checked good unless something is going on at breaker box. Called techline gave him my results had me check things. In time dry unit will run and heat as needed, on normal sense dry default is medium after about couple of minutes the compressor does kick on and run, asked tech how long before that rear fan would come on immediately or as needed he said as needed, tech seems to think unit is ok. I had

Near Amber Ct, West Alexandria, OH 45381
Kevin S.

Kevin S.

DISHWASHER FRIGIDAIRE LFID2426TF2A "Replaced wash motor, ran unit checked make sure no leaks. Unit checks ok showed customer."

Near US-35, West Alexandria, OH 45381
Kevin S.

Kevin S.

DISHWASHER FRIGIDAIRE LFID2426TF2A "Customer complaint of wash motor making excessive noise and vibration. Removed lower spray arm and cleanout assembly. Checked make sure nothing was plugged or jammed. Unit will fill and wash properly. Put some small mason jars in each corner of upper and lower rack, unit is getting proper water pressure etc. unit will drain properly. Will look to replace wash motor.; ordrng 1 154844301 (motor & pump assy)"

Near US-35, West Alexandria, OH 45381
Kevin S.

Kevin S.

REFRIGERATOR GE HA10TG31SB Replaced parts Wr49x30819x compressor electricals and drain pan. Unit plugged in and compressor running and cooling.

Near Electric St, West Alexandria, OH 45381
Brad A.

Brad A.

RANGE SAMSUNG NX58K7850SG/AA "Installed new control and igniter, unit is working properly."

Near Bantas Creek Rd, West Alexandria, OH 45381
Brad A.

Brad A.

REFRIGERATOR SAMSUNG RF26VABWP/XAA "Found back wall freezing up, called Samsung Techline talked to Pedro, did a visual call, they came to the conclusion that the refrigerant lines are coming in contact with the rear wall of ff section. The unit is not repairable."

Near Carlton Rd, West Alexandria, OH 45381
Brad A.

Brad A.

WASHER MAYTAG MHWZ400TQ01 Found main control not responding in diagnostic mode. Door lock will not engage. Needs main control and door lock. Customer does not want to repair.

Near Vanessa Dr, West Alexandria, OH 45381
Brad A.

Brad A.

RANGE SAMSUNG NX58K7850SG/AA "Found upper oven igniter not getting enough voltage to open gas valve. Ordered new igniter. Control is not cycling properly. Ordered main control. Located in the kitchen, manufactured 11/2016; rqstng P&A on 1 Dg94-00520a (IGNITER ) and 1 UNKNOWN (MAIN CONTROL)"

Near Bantas Creek Rd, West Alexandria, OH 45381
Tim  R.

Tim R.

REFRIGERATOR SAMSUNG RS25J500DSG Cleared frozen drain line. Checks OK

Near West Alexandria, OH 45381
Tim  R.

Tim R.

REFRIGERATOR GENERAL ELECTRIC PYE22KELHDS Checked unit over found that the dispenser flap wasn’t closing all of the way allowing warm air in and melting some ice causing water. Adjusted flap. Check ok.

Near Wysong Rd, West Alexandria, OH 45381
Tim  R.

Tim R.

RANGE - ELECTRIC GENERAL ELECTRIC JS645FL3DS Replaced parts listed. Checks ok

Near Wysong Rd, West Alexandria, OH 45381
Tim  R.

Tim R.

WASHER MAYTAG MVWC415EW1 Recalibrated. Checks ok

Near US-35, West Alexandria, OH 45381
Tim  R.

Tim R.

REFRIGERATOR SAMSUNG RF26VABWP/XAA Replaced heater explain to customer that the water in the bottom was due to the drain freezing up because of the cracked liner. Checks OK

Near Carlton Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

RANGE - ELECTRIC GENERAL ELECTRIC JS645FL3DS Upon arrival installed all preordered parts. Switch was ordered wrong or shipped wrong because it is the switch for the small burner. Installed dual burner Samsung switch temporarily but shaft of switch is too long. Need to order correct switch. ; ordrng 1 WB24X25013 (range infinite contr)

Near Wysong Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

RANGE - ELECTRIC GENERAL ELECTRIC JS645FL3DS Spoke with customer and only issue is with rf burner not regulating temp. Parts to fix are not available locally. Customer ok with preordering part and rescheduling. ; ordrng 1 WB24T10011 (Infinite Switch 9”) and 1 WB30X24111 (9” Radiant)

Near Wysong Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF26VABWP/XAA Upon arrival found water tank frozen solid still. Checked heater and have voltage to heater but no continuity through heating element. Heater is bad. Customer also states the frost is reforming behind evaporator. Unit had cracks in liner and air leakage by suction lines. We patched these with permagum on previous visit. Patches don’t seem to be holding. Unit is defrosting fine. Advised customer that there isn’t a fix for holes in the liner short of what we have done. Need to swap heater under part warranty. Customer is going to unplug unit 48 hours before or return to thaw tank. ; ordrng 1 DA47-00295A(PW) (Tank heater(PW))

Near Carlton Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

WASHER SPEED QUEEN AWN63RSN115TW01 Installed all provided parts and ran unit to test. Unit works as it should. All ok.

Near Dayton Eaton Pike, West Alexandria, OH 45381
Shawn H.

Shawn H.

DRYER WHIRLPOOL WED4815EW0 Upon arrival customer stated that unit heats but is noisy. Checked and found right rear roller worn causing noise. Replaced both rollers and ran unit to test. Unit is quiet and heats as it should. All ok. ; used 1 349241T (ROLLER KIT) from stock

Near Marty Ln, West Alexandria, OH 45381
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF26VABWP/XAA Installed tank heater and verified operation. Unit will thaw tank within 24 hours.

Near Carlton Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

WASHER SPEED QUEEN AWN63RSN115TW01 "Upon arrival customer stated unit finished a few cycles fine after previous repair but since won’t get past rinse. Customer also stated that wash and spin light flash when unit stops. This is a fatal unbalance error. Checked unbalance switch and it passes. Harness from switch to machine control is good. No loose connections at board. Balance ring is good, has new springs in the proper positions, friction ring is good. Unit has slight lean to right side. Unbalance switch is on the right side of unit. Repositioned machine and leveled unit. Ran large load size to test. Unit did not advance to rinse and showed unbalance error. It would not get to full spin and wasn’t contacting switch when error occurred. Unit needs machine control. ; ordrng 1 203657P (MACHINE CONTROL)"

Near Dayton Eaton Pike, West Alexandria, OH 45381
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RF26VABWP/XAA "Upon arrival customer stated he thawed out unit but had pics of ice build up. Cleared out defrost drain, patched crack behind evaporator, insulated around suction lines and molex connector. Water tank is frozen solid. Checked heater and found it out of spec. Has voltage but not heating. Unit needs water tank heater.; ordrng 1 DA47-00295A (WATER TANK HEATER)"

Near Carlton Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

WASHER SPEED QUEEN AWN63RSN115TW01 Installed all provided parts and ran to test. Unit spins smooth now with no excessive movement. All ok.

Near Dayton Eaton Pike, West Alexandria, OH 45381
Shawn H.

Shawn H.

MICROWAVE KITCHEN AID n/a Unit is a wall oven microwave combo unit. No model or serial tag on unit. Microwave has a 2 blown fuses. One is the standard size 20 amp fuse behind the control and the other is a large main fuse above the unit. Customer stated that another service company was out and bypassed large fuse and unit hummed then blew smaller fuse. I do not have the type of large fuse in stock to replace. Small fuse is blown too but unit has larger issue with transformer and magnetron that is causing fuses to blow. No model tag to order parts. Unit is a high end Kitchenaid with convection in oven and microwave. Unit measures 27” wide x 50” height. Unit is approximately 20+ years old. Calling warranty company to inform of no repair possible due to lack of model tag.

Near Preble County Line Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LFHB2751TF5 Upon arrival found ice bucket empty and no water or ice in tray. Put unit into ice maker diagnostics. Ice maker isn’t getting water. Found fill tube frozen. Installed new fill tube with insulation per bulletin RF1902. Ran to test and tray fills as it should. Advised customer bucket should be full in 24 hours. All ok. ; used 1 5303918860 (FILL TUBE) from stock

Near Twin Creek Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

WASHER SPEED QUEEN AWN63RSN115TW01 "Checked unit and found it going out of balance due to worn springs. Customer recently moved houses in July and moved machine. They don’t believe the movers used the shipping brace. This caused the springs to stretch and weaken. Unit needs spring set. Could not duplicate concern of no hot water. Unit filled fine with hot water. Please order springs, shipping brace and plug. ; ordrng 2 201521 (spring-green )s and 1 204678 (shipping brace ) and 4 37575 (spring-blue)s and 1 38149 (shipping plug)"

Near Dayton Eaton Pike, West Alexandria, OH 45381
Kevin M.

Kevin M.

REFRIGERATOR LG LFX25975SW/00 Adjusted the DISP and checks ok

Near E Factory Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LGHB2869TF5 Installed ice maker and cycled to test. Ice maker cycles and fills with water fine. Advised customer to dispose of first full bucket of ice and that bucket should be full in 24 hours.

Near Halderman Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

MICROWAVE GE JES2051DN4WW "Found unit plugged in and would run but no heat. Removed top and ran to test. Not getting voltage to hv transformer. All switches are good. HV transformer, magnetron, diode, thermal fuse, and capacitor are all good. Unit needs main control. Part is not available from GE. This unit is a non repairable. Advised customer to take unit back to Drexler Appliance where she purchased it and have it exchanged."

Near N Sulphur Springs Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LGHB2869TF5 Upon arrival found ice maker stuck mid cycle. Ice maker has ice in it but won’t dump. Forced unit into cycle and mold heater isn’t warming to free cubes. Unit needs another ice maker. ; ordrng 1 241798233 (IMK(PW))

Near Halderman Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LGHB2869TF5 Installed all provided parts and ran to test. All ok. Advised customer bucket would be full within 24 hours and to dispose of first bucket of ice.

Near Halderman Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LGHB2869TF5 Found lower ice maker has power but will not cycle when forced into cycle. Unit needs lower ice maker assembly. ; ordrng 1 241798233 (imk )

Near Halderman Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

REFRIGERATOR/TOP HAIER n/a Installed compressor electrical recall kit and ran unit to test. Unit powered up and all functions work. Removed evap cover to inspect frost pattern. Unit is developing a frost pattern. Advised customer temps would be within normal in 24 hours and to monitor.

Near US-35, West Alexandria, OH 45381
Shawn H.

Shawn H.

DRYER KENMORE 110.6120201 Installed new timer and ran to test. All ok. Unit heats fine now on timed dry and auto.

Near Enterprise Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

WASHER KENMORE 110.2110201 Cancelled service.

Near Enterprise Rd, West Alexandria, OH 45381
Shawn H.

Shawn H.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Installed all provided parts and ran to test. Freezer evap fan is running and no PO code. All ok.

Near Lexington Rd, West Alexandria, OH 45381